Shop Management Software Release News for SE

Active Recalls

Active Recalls

Postby Johnny5 » Wed Sep 27, 2017 8:15 am

Just want to make certain all know that when you see the "Open Recalls #" button light up on the order screen, the recall(s) are for that specific vehicle on the order. Clicking on the button allows you to print the recall, or copy and paste.

recall-active.gif
 
John Dwulet AKA: Johnny5
Sr. Product Marketing Manager - Mitchell1
Tuck in behind me, I'll show you where to crash. 8)
User avatar
Johnny5
System Guru / Moderator
System Guru / Moderator
 
Posts: 655
Joined: Wed May 26, 2004 2:03 pm
Location: Mitchell 1 John Dwulet, Sr. Product Marketing Manager

Re: Active Recalls

Postby sbebenelli » Wed Sep 27, 2017 9:42 am

Are you planning on doing this with other brands?
sbebenelli
500 Club: Champion Contributor
500 Club: Champion Contributor
 
Posts: 579
Joined: Tue Dec 12, 2006 10:24 am
Location: Iowa

Re: Active Recalls

Postby nickscarcare » Wed Sep 27, 2017 10:54 am

I just looked on a Dodge and it now has a 0 there. I have been waiting for this to work. Good job guys.
Some people try to turn back their odometers. Not me, I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.

507-345-6425
http://www.nickscarcare.com
User avatar
nickscarcare
500 Club: Champion Contributor
500 Club: Champion Contributor
 
Posts: 682
Joined: Thu Sep 30, 2010 5:45 pm

Re: Active Recalls

Postby sbebenelli » Wed Sep 27, 2017 11:10 am

nickscarcare wrote:I just looked on a Dodge and it now has a 0 there. I have been waiting for this to work. Good job guys.


The recall button is greyed out on all makes but Toyota on my end. Are you sure you seen it working on Dodge?
sbebenelli
500 Club: Champion Contributor
500 Club: Champion Contributor
 
Posts: 579
Joined: Tue Dec 12, 2006 10:24 am
Location: Iowa

Re: Active Recalls

Postby Johnny5 » Wed Sep 27, 2017 11:27 am

We have only enable a handful of account for Fiat Chrysler America to exercise the new system before turning it on for everyone. We are planning to add additional manufacturers as they become available.

JD
John Dwulet AKA: Johnny5
Sr. Product Marketing Manager - Mitchell1
Tuck in behind me, I'll show you where to crash. 8)
User avatar
Johnny5
System Guru / Moderator
System Guru / Moderator
 
Posts: 655
Joined: Wed May 26, 2004 2:03 pm
Location: Mitchell 1 John Dwulet, Sr. Product Marketing Manager

Re: Active Recalls

Postby GUTHTIRE » Fri Oct 20, 2017 7:34 am

I really, really, like the recall feature. If nothing else it makes us look more proficient in the customer's eyes!

Hope other manufacturers come on-line soon.
Dan
GUTHTIRE
100 Club: Active Contributor
100 Club: Active Contributor
 
Posts: 168
Joined: Thu Dec 10, 2015 5:19 am
Location: Glenmoore, PA

Re: Active Recalls

Postby Silky7 » Fri Oct 20, 2017 8:05 am

Thanks for the feedback, Dan. We're definitely working on expanding coverage on other OE's. :)
User avatar
Silky7
2nd Level Tech Support
2nd Level Tech Support
 
Posts: 685
Joined: Mon Dec 31, 2007 10:07 am

Re: Active Recalls

Postby sbebenelli » Fri Oct 20, 2017 12:19 pm

I like it too and look forward to it being available to all manufacturers if possible. Printing out a recall and handing it to a customer makes us look professional and that we care about their safety.
sbebenelli
500 Club: Champion Contributor
500 Club: Champion Contributor
 
Posts: 579
Joined: Tue Dec 12, 2006 10:24 am
Location: Iowa

Re: Active Recalls

Postby dabat » Fri Nov 17, 2017 1:06 pm

I just saw this feature this morning when I updated to 7.2.9 and absolutely love it! One question though, when and how does the open recall notification go away. Do we manually do it or is it something automatically done through updates?
dabat
Member
 
Posts: 11
Joined: Thu Dec 05, 2013 5:21 pm

Re: Active Recalls

Postby Silky7 » Fri Nov 17, 2017 1:34 pm

The open recall won't go away until the service is recorded as complete with the OE. Once it is, it drops off the list.
User avatar
Silky7
2nd Level Tech Support
2nd Level Tech Support
 
Posts: 685
Joined: Mon Dec 31, 2007 10:07 am

Re: Active Recalls

Postby ricmorin » Fri Nov 17, 2017 1:36 pm

I'm going to assume that the database that M1 uses to access open recalls would have to be updated before that notification will go away. No user entry here. It's up to the administrators of the database to make that update.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

Reality continues to ruin my life.- Calvin
User avatar
ricmorin
5K Holy Smokes Contributor
5K Holy Smokes Contributor
 
Posts: 5254
Joined: Mon Jul 25, 2005 10:11 am
Location: New Hampshire

Re: Active Recalls

Postby Johnny5 » Fri Nov 17, 2017 1:49 pm

That is correct, I have seen it first hand change within a few day. I had the airbag on the Jeep fixed a month ago, 4 days later it was off the list.
John Dwulet AKA: Johnny5
Sr. Product Marketing Manager - Mitchell1
Tuck in behind me, I'll show you where to crash. 8)
User avatar
Johnny5
System Guru / Moderator
System Guru / Moderator
 
Posts: 655
Joined: Wed May 26, 2004 2:03 pm
Location: Mitchell 1 John Dwulet, Sr. Product Marketing Manager

Re: Active Recalls

Postby dabat » Fri Nov 17, 2017 3:02 pm

I love this feature even more now!
dabat
Member
 
Posts: 11
Joined: Thu Dec 05, 2013 5:21 pm

Return to SE News

Who is online

Users browsing this forum: No registered users and 1 guest