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Name Changes when labels are printed

Name Changes when labels are printed

Postby Heidi5 » Wed Nov 22, 2017 12:35 pm

I have a handful of customers where the wife and husband have different last names. On their accounts I have it set up with 1 spouses name under "First" name and 2nd spouses name under "Last" and I add the "&" symbol. On the invoices it prints perfect however, when I print labels (Christmas Cards) the name is all screwed up. Why does it change and how can I stop it?
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Re: Name Changes when labels are printed

Postby ricmorin » Wed Nov 22, 2017 12:42 pm

We would need to see some examples to see what is going on, but you're inputting the data in a way the system was not designed for. Likely the label formatting is a little different than the invoice. You cannot change the label formatting easily. I suggest you either hand write those affected labels or export the data to an Excel file and manipulate the fields that way. We send cards like this and we try to hand write the envelopes. It's a nice personal touch.
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Re: Name Changes when labels are printed

Postby Heidi5 » Wed Nov 22, 2017 1:05 pm

Thank you Ric,

We mail out 750 Christmas cards...I will hand write the 10 that are an issue. That's how much "Personal Touch" I am willing to do out of 750....lol
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Re: Name Changes when labels are printed

Postby ricmorin » Wed Nov 22, 2017 1:24 pm

Wow! That's more than we send out for sure.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

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