Manager SE specific technical issues

MANAGER SE / SHOP MANAGEMENT SE Security Alert

MANAGER SE / SHOP MANAGEMENT SE Security Alert

Postby Johnny5 » Thu Mar 17, 2016 1:38 pm

MANAGER SE / SHOP MANAGEMENT SE
Security Alert

Mitchell 1 has been contacted by a small number of Mitchell 1 Manager SE and ShopKey Shop Management SE customers who have reported that unauthorized third parties claiming to be Mitchell 1 technical support have requested access to their shop computers via an on-screen message.

These unauthorized third parties are exploiting a vulnerability in the remote-access feature of Windows operating systems. Remote desktop is disabled by default in Windows and is only included in the Professional, Business, or Ultimate versions. Windows home editions do not have remote desktop. Be advised that unless you have called Mitchell 1 technical support and are talking with a support agent, we will NEVER request access to your shop computer.

If you should receive the message shown in blue,
CANCEL.jpg
 
take the following steps:
1.Click “Cancel” within 30 seconds to deny the request to gain access to your computer.
2.Contact Mitchell 1 technical support to share the details with us at 888-724-6742, option 4.

As Mitchell 1 works to eradicate this threat, we recommend that you disable the remote-access feature of Windows if it’s included in your version of Windows. Click http://mitchell1.com/knowledgebase/news.php?id=13 for instructions. Please be aware that Mitchell 1 does periodically provide software updates using an automated installer. In those cases, it is OK to accept the request to run the update. The approved Mitchell 1 updater dialog box looks like this:
OKUPDATE.jpg
 
Events like this remind us it’s important to keep Your anti-virus and security programs up to date.

Thank you,
Mitchell 1 and ShopKey Support Team
John Dwulet AKA: Johnny5
Sr. Product Marketing Manager - Mitchell1
Tuck in behind me, I'll show you where to crash. 8)
User avatar
Johnny5
System Guru / Moderator
System Guru / Moderator
 
Posts: 669
Joined: Wed May 26, 2004 2:03 pm
Location: Mitchell 1 John Dwulet, Sr. Product Marketing Manager

Re: MANAGER SE / SHOP MANAGEMENT SE Security Alert

Postby motley06 » Fri Mar 18, 2016 5:28 am

Are there any particular anti-virus/security programs that you/Mitchell would recommend, or just any name brand software?
motley06
200 Club: Major Contributor
200 Club: Major Contributor
 
Posts: 223
Joined: Fri Nov 08, 2013 11:24 am

Re: MANAGER SE / SHOP MANAGEMENT SE Security Alert

Postby timbre4 » Fri Mar 18, 2016 5:50 am

We as a company do not make specific recommendations.

I imagine some of your fellow users may suggest based on their experience.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4595
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Return to Technical Issues

Who is online

Users browsing this forum: No registered users and 1 guest