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Live RO Name Switch Crashes Workstation

Live RO Name Switch Crashes Workstation

Postby Rich » Thu Jan 04, 2018 5:23 am

I have a live work order, name is spelled Vanriper, after running the license plate is shows it should be Vanriter.

To switch name I open Customer tab, click on name, find Vanriter, and I get...

Error: connection to the system database has failed. The server may be shutdown or your network connection may not be active.

This is happening on my work station. I have rebooted WS and the system.

Question is.....do i have to call TS?? please so no. :D
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Re: Live RO name switch crashes work station

Postby ricmorin » Thu Jan 04, 2018 5:43 am

Why not just change the name on the live open order?
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Re: Live RO name switch crashes work station

Postby Rich » Thu Jan 04, 2018 6:03 am

The correct name already has history for this vehicle
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Re: Live RO name switch crashes work station

Postby ricmorin » Thu Jan 04, 2018 6:08 am

That's OK. It shouldn't have any ill-effect. The history will all be there.
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Re: Live RO name switch crashes work station

Postby Rich » Thu Jan 04, 2018 7:20 am

I open a Ro in the correct name, copy and pasted, then deleted wrong info.

I knew a work around, just worried about the crash.
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