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Ownerautosite.com - Change Of email/login

Ownerautosite.com - Change Of email/login

Postby JCADan » Thu Oct 21, 2010 7:09 am

I have a few customers who have called us asking how to change their login email address for OwnerAutoSite.com; I"ve also logged in and cannot find where to change the email address.

Where/How can this be done? thanks.
Dan Pedroza
Eagle Transmission
Pflugerville, TX
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Re: ownerautosite.com change of email/login

Postby brianp87 » Thu Oct 21, 2010 7:50 am

Im curious as to the answer to this also.
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Re: ownerautosite.com change of email/login

Postby ricmorin » Thu Oct 21, 2010 9:20 am

I concur that there is no obvious place to change this on the site. Right now you need to contact your CRM rep who will send in a request. The new email will be inputed and your customer will get a new login code. Kinda like starting all over again. That's how it works right now. There are plans to make that easier in the future.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

Reality continues to ruin my life.- Calvin
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Re: ownerautosite.com change of email/login

Postby To Infiniti and Beyond » Mon Oct 25, 2010 10:29 am

Unfortunately contacting the CRM Support Rep is the only way to make an email change for now. The email is used as the unique identifier for the customer.

Thanks,
Brian Warfield
Sr. Product Manager
Mitchell1
www.mitchell1.com
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Re: ownerautosite.com change of email/login

Postby To Infiniti and Beyond » Mon Oct 25, 2010 11:40 am

You can also send an email to the following mailbox or directly to your CRM agent, CRMSUPPORT@MITCHELL1.COM


Marcus Mackell
marcus.mackell@mitchell1.com

Alex Susral
alex.susral@mitchell1.com

Angela Furseth
angela.furseth@mitchell1.com

Chris Bonneau
chris.bonneau@mitchell1.com

Couteia Murray
couteia.murray@mitchell1.com

Norman Willis
norman.willisiv@mitchell1.com

Michael Morris
michael.morris@mitchell1,com

Sara Salavea
sara.salavea@mitchell1.com

Stephanie Crump
stephanie.crump@mitchell1.com

Talbot Gandara
talbot.gandara@mitchell1.com

Tony Bachoua
tony.bachoua@mitchell1.com
Brian Warfield
Sr. Product Manager
Mitchell1
www.mitchell1.com
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Location: San Diego

Re: Ownerautosite.com - Change Of email/login

Postby DCC » Sat Jan 22, 2011 10:21 am

In addition to that I would like to know about new customers accessablity to owner auto site, to my understanding at this point a new customer looking for a repair shop can not log into or make a appointment to the site in it's present form. I would like to know if this will change in the near future?
Dennis Crispo
Auto Matters
570 Station Ave
Bensalem Pa 19020
215-245-9300
www.automattersinc.com
Email automatters@comcast.net
DCC
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Re: Ownerautosite.com - Change Of email/login

Postby To Infiniti and Beyond » Mon Jan 24, 2011 1:31 pm

Hi Dennis,

We do have a plan to create shop landing pages sometime this year that will give key shop information. A consumer/non-customer could request an appointment from the shop from these pages. We're not certain how it will integrate with Ownerautosite.com yet.

Regards,
Brian
Brian Warfield
Sr. Product Manager
Mitchell1
www.mitchell1.com
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Re: Ownerautosite.com - Change Of email/login

Postby DCC » Mon Jan 24, 2011 2:35 pm

Thank you for a timely responce.
Dennis Crispo
Auto Matters
570 Station Ave
Bensalem Pa 19020
215-245-9300
www.automattersinc.com
Email automatters@comcast.net
DCC
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