Discussion area for integrated credit card processing for Manager products

XCharge Not Printing 2 Copies?

XCharge Not Printing 2 Copies?

Postby C-A-R-S » Fri May 30, 2014 3:50 am

X Charge not printing 2 copies
X Charge has determined this is only on SE's latest update.
Any progress?
Thanks
Ron Copsetta
Copsetta Auto Repair Service
http://copsettaautorepairservice.com/reviews.html
It Wasn't Broke Till I Fixed it!!
C-A-R-S
25 Club: Starting Contributor
 
Posts: 25
Joined: Fri Jan 07, 2011 6:16 am
Location: Medford NJ

Re: XCharge Not Printing 2 Copies?

Postby timbre4 » Fri Jun 06, 2014 12:53 pm

Apologies, I got a partial update after your first post and have been waiting for the other shoe to drop.

There is a switch in there to support two copies, however it is still being overwritten by something else. stay tuned.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4510
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Not Printing 2 Copies?

Postby C-A-R-S » Sat Jun 07, 2014 3:11 am

Thanks.
Anxiously waiting.
Ron Copsetta
Copsetta Auto Repair Service
http://copsettaautorepairservice.com/reviews.html
It Wasn't Broke Till I Fixed it!!
C-A-R-S
25 Club: Starting Contributor
 
Posts: 25
Joined: Fri Jan 07, 2011 6:16 am
Location: Medford NJ

Re: XCharge Not Printing 2 Copies?

Postby Gerald Martin » Mon Jun 09, 2014 6:38 am

I have the same problem. Frustrating. X-Charge shows two copies selected to print, only one does.

Gerald
Gerald Martin
50 Club: Regular Contributor
50 Club: Regular Contributor
 
Posts: 50
Joined: Wed Oct 22, 2008 8:56 am

Re: XCharge Not Printing 2 Copies?

Postby timbre4 » Mon Jun 09, 2014 6:39 am

We are working on this issue from both sides for a resolution ASAP.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4510
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Not Printing 2 Copies?

Postby timbre4 » Fri Jul 11, 2014 10:39 am

Code fix identified, work assigned and delivery as follows:

"The issue of print setting being overridden within the XCharge application has been requested by the Product Owner to be fixed in development sprint 16 that will start the 24th of July. That fix would then be delivered via the AutoUpdater, if there are no unforeseen issues."
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4510
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Not Printing 2 Copies?

Postby timbre4 » Thu Aug 07, 2014 8:55 am

Code work identified, fixed for delivery as part of Manager SE 6.5 AutoUpdater version 41 update within the next few weeks.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4510
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Not Printing 2 Copies?

Postby pfainc » Thu Aug 28, 2014 1:30 pm

Has it been a few weeks yet? Is there an update on the update?

Thank You

Bruce


timbre4 wrote:Code work identified, fixed for delivery as part of Manager SE 6.5 AutoUpdater version 41 update within the next few weeks.
Bruce Ordway
Phil's Foreign Auto
pfainc
50 Club: Regular Contributor
50 Club: Regular Contributor
 
Posts: 68
Joined: Tue Aug 02, 2005 2:14 pm
Location: South Portland, Maine

Re: XCharge Not Printing 2 Copies?

Postby timbre4 » Thu Aug 28, 2014 1:41 pm

Yes. Some shops reported the updater presenting them with 6.5.42 this week and it should be on there.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4510
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Not Printing 2 Copies?

Postby Johnny5 » Thu Sep 04, 2014 12:38 pm

THIS IS FIXED IN THIS WEEKS BUILD
John Dwulet AKA: Johnny5
Sr. Product Marketing Manager - Mitchell1
Tuck in behind me, I'll show you where to crash. 8)
User avatar
Johnny5
System Guru / Moderator
System Guru / Moderator
 
Posts: 662
Joined: Wed May 26, 2004 2:03 pm
Location: Mitchell 1 John Dwulet, Sr. Product Marketing Manager

Re: XCharge Not Printing 2 Copies?

Postby pfainc » Wed Nov 19, 2014 12:00 pm

When is this update due to arrive? I have been told since July the update is rolling out, it's now mid November and I am still on 6.5.37.8. This bug is continuing to haunt us.
Bruce Ordway
Phil's Foreign Auto
pfainc
50 Club: Regular Contributor
50 Club: Regular Contributor
 
Posts: 68
Joined: Tue Aug 02, 2005 2:14 pm
Location: South Portland, Maine

Re: XCharge Not Printing 2 Copies?

Postby timbre4 » Wed Nov 19, 2014 12:05 pm

Here is an except of the message we posted to our reps just this morning:

NOV 19th: We experienced some growing pains with the AutoUpdater function. Those pains were identified and resolved resulting in a new, far more robust updater. The new update client which has just been released includes several modifications/fixes that were requested by tech support and product management. As of this week we began accelerating our roll-out to all customers. We have approximately 4k 6.4 that continue to receive the 6.427 disc, and many 6.5.37 that will be updated shortly. We also included in the installation (on the 6.5.37 disc) a routine that retrieves from Mitchell the very latest version of software; updating automatically updating with the install - no more waiting for updates to arrive after an installation.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4510
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Not Printing 2 Copies?

Postby ricmorin » Wed Nov 19, 2014 12:07 pm

I would have thought you'd have an update by now. Check with support to see where you are on the list and they may be able to push an update directly.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

Reality continues to ruin my life.- Calvin
User avatar
ricmorin
5K Holy Smokes Contributor
5K Holy Smokes Contributor
 
Posts: 5272
Joined: Mon Jul 25, 2005 10:11 am
Location: New Hampshire

Re: XCharge Not Printing 2 Copies?

Postby Johnny5 » Wed Nov 19, 2014 12:35 pm

Bruce - I just asked an admin person to force the update to you. It should appear tomorrow morning.

JD
John Dwulet AKA: Johnny5
Sr. Product Marketing Manager - Mitchell1
Tuck in behind me, I'll show you where to crash. 8)
User avatar
Johnny5
System Guru / Moderator
System Guru / Moderator
 
Posts: 662
Joined: Wed May 26, 2004 2:03 pm
Location: Mitchell 1 John Dwulet, Sr. Product Marketing Manager

Re: XCharge Not Printing 2 Copies?

Postby pfainc » Wed Nov 19, 2014 12:52 pm

Thanks John,

I called tech support and they updated my updater to v1.0.0.4 and they suggested that would help. I will wait for the update tomorrow.

Thanks again.

Bruce
Bruce Ordway
Phil's Foreign Auto
pfainc
50 Club: Regular Contributor
50 Club: Regular Contributor
 
Posts: 68
Joined: Tue Aug 02, 2005 2:14 pm
Location: South Portland, Maine

Return to Credit Card Processing

Who is online

Users browsing this forum: No registered users and 1 guest