Discussion area for integrated credit card processing for Manager products

XCharge Customer Signature Receipt Print Setting?

XCharge Customer Signature Receipt Print Setting?

Postby Offerman22 » Wed Aug 20, 2014 11:00 am

We have 2 computers at our service desk running X-Charge, each has their own separate printer. The host does not print a customer signature receipt but the 2nd computer automatically prints one as soon as card is approved. Where do I find the settings for printing customer signature receipts?
Offerman22
Member
 
Posts: 23
Joined: Wed Jul 21, 2010 4:26 am

Re: XCharge Customer Signature Receipt Print Setting?

Postby timbre4 » Wed Aug 20, 2014 1:54 pm

The receipt printing is set up on the individual XCharge clients. File > Setup and then the Receipts tab.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4596
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Customer Signature Receipt Print Setting?

Postby Offerman22 » Thu Aug 21, 2014 3:56 am

Thanks a bunch, Tim! Good to go.
Offerman22
Member
 
Posts: 23
Joined: Wed Jul 21, 2010 4:26 am

Re: XCharge Customer Signature Receipt Print Setting?

Postby Offerman22 » Mon Oct 06, 2014 4:31 am

We were able to successfully print signature/credit card receipts upon changing x-charge printer settings per Tim's instruction. Recently, we had to replace our printer and upon replacing, the signature receipt now "prints" a blank sheet of paper. Invoices, R/O's, Tech sheets, etc. all print just fine but the X-charge CC receipt feeds out completely blank. I've looked at my settings and can't seem to figure this out. Please help.
Offerman22
Member
 
Posts: 23
Joined: Wed Jul 21, 2010 4:26 am

Re: XCharge Customer Signature Receipt Print Setting?

Postby timbre4 » Mon Oct 06, 2014 2:03 pm

I've alerted product management and they said someone would be reaching out to help you.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4596
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Customer Signature Receipt Print Setting?

Postby sparksccc » Tue Oct 07, 2014 3:50 am

My x-charge is still printing one copy did I miss the fix for this.
sparksccc
Member
 
Posts: 5
Joined: Thu Mar 13, 2008 8:13 am
Location: Bradenton Fl

Re: XCharge Customer Signature Receipt Print Setting?

Postby timbre4 » Tue Oct 07, 2014 7:13 am

sparksccc wrote:My x-charge is still printing one copy did I miss the fix for this.


I believe the answer is in post #2
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4596
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Customer Signature Receipt Print Setting?

Postby Offerman22 » Mon Oct 13, 2014 8:06 am

timbre4 wrote:I've alerted product management and they said someone would be reaching out to help you.

Nobody has reached out, Tim. Please advise.
Offerman22
Member
 
Posts: 23
Joined: Wed Jul 21, 2010 4:26 am

Re: XCharge Customer Signature Receipt Print Setting?

Postby timbre4 » Mon Oct 13, 2014 9:52 am

Checking on this, we have all been in workshop mode the past few days.
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4596
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Customer Signature Receipt Print Setting?

Postby timbre4 » Mon Oct 13, 2014 2:49 pm

Update from product management:

"The date that prints on the Report Pro Custom Multi Point Inspection is the Inspection Date of the vehicle on the Vehicle Tab in Mitchell Manager.
Update the Inspection Date on the Vehicle Tab in Mitchell Manager and Reload the Custom Multi Point Inspection."
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
User avatar
timbre4
System Guru / Moderator
System Guru / Moderator
 
Posts: 4596
Joined: Tue May 25, 2004 5:47 pm
Location: TN - Volunteer State

Re: XCharge Customer Signature Receipt Print Setting?

Postby Offerman22 » Tue Oct 14, 2014 10:55 am

I called X-Charge support and they logged in to remedy. It turns out that "raw" printing selection rather than "windows" printing selection under printing tab, under setup was checked. Once "windows" printing box was checked and "raw" was unchecked, the signature copy began to print as it should.
Offerman22
Member
 
Posts: 23
Joined: Wed Jul 21, 2010 4:26 am

Return to Credit Card Processing

Who is online

Users browsing this forum: No registered users and 1 guest