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XCharge Refund Questions

XCharge Refund Questions

Postby casmog » Fri Aug 29, 2014 11:08 am

Hello,

I just set up X-Charge today.

Just a few questions:

Is there a Mitchell 1/XCharge manual or faq online? I only found a generic XCharge manual without the use of Mitchell 1.

The generic XCharge manual says to refund a XCharge credit card payment outside of Mitchell 1 with the XCharge desktop icon. Should this instead be done within Mitchell 1? I would assume I take a customer's invoice and make a negative amount in the apply payment field, and then select "Elec credit card" to process that refund? Or does it not matter?

Also, is there a way to display Mitchell 1 invoice #'s on any of those X-Charge reports?


Thank you,

Patty :)
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Re: XCharge Refund Questions

Postby timbre4 » Fri Aug 29, 2014 12:33 pm

Welcome to the forum and thanks for your post. I gave this its own topic for better clarity. Have asked for a response - stay tuned

EDIT: I've been directed to share this number for assistance; please call 888-412-8816
Tim McDonnell -
Sr. Product Market Mgr / Forum Moderator / Mitchell 1 Media Developer
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Re: XCharge Refund Questions

Postby casmog » Fri Aug 29, 2014 12:59 pm

Thank you, Tim!
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