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Vehicle Status Updates?

Vehicle Status Updates?

Postby motley06 » Sat Jan 14, 2017 8:37 pm

Curious, are there any plans in the works to have vehicle 'status' pushed to customers? IE, in service, waiting for parts, vehicle completed?
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Re: Vehicle Status Updates?

Postby Auto Repair Coach » Mon Jan 16, 2017 5:12 am

Thanks for the questions and responses.

Though there are a number of requests for different changes to the status function, I did not find one similar to the request made here to send status updates direct to the customer.

As an service adviser, I prefer being in control of sending any notifications to a customer.

Using Message Manager I have built template messages to send to a customer for different status updates such as "[CustomerName] your [Vehicle] is currently being checked. We will contact you with the results shortly. [ShopName] [ShopNumber]." I named this "In Process". With a couple of clicks the customer is aware.

You can build other templates for other status changes. My one issue with automated status updates is confusion with a customer for example on a parts hold. They may panic not knowing that the part is on the way and the vehicle will still be complete by day's end.

Just the same, I will enter a request for this feature.
John Burkhauser
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Re: Vehicle Status Updates?

Postby Pauls Automotive » Mon Jan 16, 2017 6:31 am

I have to agree with Bolt On on this. Automatic notification pushing as to status could be problematic. I would hope Bolt-On would provide a way to turn this feature off if they choose to provide it.
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Re: Vehicle Status Updates?

Postby Auto Repair Coach » Tue Jan 17, 2017 4:49 am

Agreed. Definitely needs an off switch!!!

Thanks!
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BOLT ON TECHNOLOGY

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