Mobile Manager Pro (tablets)

Mobile Manager Allows Duplicate VIN

Mobile Manager Allows Duplicate VIN

Postby ricmorin » Mon May 22, 2017 10:17 am

Decoded a VIN with Mobile Manager today. Decoded fine with no issues or warnings. As I was working on the vehicle, a sense of deja vu came over me. I've worked on this vehicle before. I went into Manager and discovered that there were 2 identical VIN's for this customer, an existing one and the one I just decoded.

VIN's are unique and under no circumstances should a duplicate be allowed. Manager had a similar issue and I had to stop decoding VIN's until fixed.

We get a lot of unregistered vehicles so using plate numbers is not an option.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
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Re: Mobile Manager Allows Duplicate VIN

Postby motley06 » Tue May 23, 2017 11:35 am

Good catch!!!
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Re: Mobile Manager Allows Duplicate VIN

Postby Auto Repair Coach » Wed May 24, 2017 4:55 am

Gentlemen.
Looking onto this issue, I did duplicate it by approaching the vehicle as if I was entering a new vehicle. Decoded the VIN and started a new estimate on the tablet.
In manager found the VIN entered twice. as you did.

Are these steps similar to what you did?
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Re: Mobile Manager Allows Duplicate VIN

Postby ricmorin » Wed May 24, 2017 7:04 am

That's close. I did not START an Estimate with MM, but there was one ready for me. It was reported as a new vehicle, which I decoded and I was not alerted that the VIN was already in the database.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

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Re: Mobile Manager Allows Duplicate VIN

Postby Auto Repair Coach » Fri May 26, 2017 4:23 am

Got it. Thanks.
A little more research later showed that a few shops have seen this. It has been put into development for a fix.
A fleet situation also.
John Burkhauser
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BOLT ON TECHNOLOGY

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http://boltontechnology.com/
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Re: Mobile Manager Allows Duplicate VIN

Postby ricmorin » Mon Jun 19, 2017 11:11 am

Also discovered that if I decode with MM using the plate it will also allow a duplicate VIN. Not good.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

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Re: Mobile Manager Allows Duplicate VIN

Postby Auto Repair Coach » Tue Jun 20, 2017 4:31 am

Got it and submitting it.
Thanks
John Burkhauser
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BOLT ON TECHNOLOGY

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