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Heading Not Showing Customer Name?

Heading Not Showing Customer Name?

Postby alloutrepair » Wed Jan 28, 2015 4:32 pm

I have noticed that on some recent messages, the customer name is getting dropped off the text message. I'm not sure if this is a recent change or not, but when the customer replies or I choose a prior message, rather than selecting the quick message option, the customer name does not attach to the phone number in the Message Manager Home Screen.
THANKS!
~Jennifer~

*** Not challenging everyone, just thinking outside the box in an attempt to make life easier! ***
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Re: Heading Not Showing Customer Name?

Postby MRISICH » Thu Jan 29, 2015 11:13 am

Hi Jennifer,

It might be best to remote in to our support team for further investigation. The only reason a name would not be found is if that phone number is not found in the Shop Management Systems database. You can click here to get started: http://boltontechnology.com/support-team/
Michael Risich
Founder & CEO

BOLT ON TECHNOLOGY™

610-400-1019
http://boltontechnology.com/
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Re: Heading Not Showing Customer Name?

Postby ARS » Mon Mar 16, 2015 7:12 am

Mike-- We are not seeing the customer name anymore either... & i know that the Customer info is in there because if you click on the right corner & bring up the customer you can see the name & other info.. This is a change in the last couple weeks... Very confusing on how confirmed appt. Because even if you look in the message list it does not show the name.. only phone number....

We want to see the name...
Thanks, ARS
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Re: Heading Not Showing Customer Name?

Postby MRISICH » Mon Mar 16, 2015 11:47 am

Hi ARS,

Our developers are working on a fix for this. The plan is for it to be released tomorrow. Hopefully the new update will correct the issue. Please reach out if you continue to experience difficulty following the update.

Thanks!
Michael Risich
Founder & CEO

BOLT ON TECHNOLOGY™

610-400-1019
http://boltontechnology.com/
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Re: Heading Not Showing Customer Name?

Postby ARS » Mon Mar 16, 2015 11:57 am

Thank you!
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Re: Heading Not Showing Customer Name?

Postby ARS » Thu Mar 19, 2015 7:43 am

Mike-
We updated Message Pro yesterday.. & the names are still not popping up... just the phone numbers. We really would like to know who is talking to us when it pops up in the right hand corner or in the list of messages...
Thanks, ARS
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