Text messaging

Editing Customer Info?

Editing Customer Info?

Postby cpascua07 » Wed Jun 15, 2016 1:56 pm

we did a test text to insecure accurate information from our customer, the phone number was listed under a different customer. deleted the number from the incorrect customer and added to the correct. The message still lists as the old customer n the message manager but when you click to reply it will show the correct name. any solutions?
cpascua07
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Re: Editing customer info

Postby MRISICH » Fri Jun 17, 2016 6:15 am

Good Morning,

If I understand this right the answer is....
In the history of Message Manager the old name will remain. This is one of the advantages of Message Manager. History is untouchable so it will work as evidence in court.

Hence, all new conversions will carry the newly added name.

If you were talking about something else please reach out to Tanya at 610-400-1019 ext. 130.
Michael Risich
Founder & CEO

BOLT ON TECHNOLOGY™

610-400-1019
http://boltontechnology.com/
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MRISICH
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Re: Editing customer info

Postby cpascua07 » Mon Jun 20, 2016 5:21 pm

MRISICH wrote:Good Morning,

If I understand this right the answer is....
In the history of Message Manager the old name will remain. This is one of the advantages of Message Manager. History is untouchable so it will work as evidence in court.

Hence, all new conversions will carry the newly added name.

If you were talking about something else please reach out to Tanya at 610-400-1019 ext. 130.



This makes sense. Thank you very much.
cpascua07
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Posts: 2
Joined: Tue Apr 12, 2016 9:54 am

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