Oil change sticker software & printers

Automated Oil Changes / Scheduler

Automated Oil Changes / Scheduler

Postby motley06 » Wed Apr 19, 2017 12:06 pm

So a while back I noticed that some customers were getting automatic reminders for oil changes very soon after they had just been in. Today I was finally able to take the time to figure out what is going on. I'll do my best to explain the scenario and hopefully someone can help me out. The situation happened as follows:

1. The customer came in on 11/18/2016 for an oil change with 46924 on the odometer. The tech printed the oil change sticker from his tablet which created a recommendation for an oil change on 4/19/2017 at 51900 miles.

2. The customer came in on 2/21/2017 for his next oil change at 48388. Yes, he came in a little early according to the mileage, but that was his intention. I did explain to him that he could go 5,000 miles on his oil changes, and he decided that is what he would start doing. The technicians printed another oil change sticker which deleted the old automatic oil change recommendation and replaced it with a new one of 8/21/2017 or 53,400

3. The day is 4/19/2017. The customer arrives saying that he received a text message indicating he had an appointment on the schedule for 4/19/2017...

So, I understand that when the technician prints a lube sticker, 2 things are generated. A recommendation and an appointment on the scheduler. However, the next time a lube sticker is printed, it appears that only the old recommendation is being replaced. The original appointment is being left on the scheduler, which is where the text messages are being generated from. Is it possible to have the 'lube sticker program' not only REPLACE the recommendation with the new one, but also REPLACE the scheduler appointment as well?

In the meantime, we can do our best to look a week ahead in the schedule and try to catch these things, but it makes it a little tedious since you have to look at each appointment and decide if it matches up with the recommendation or if it should be deleted.
motley06
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Re: Automated Oil Changes / Scheduler

Postby Auto Repair Coach » Fri Apr 21, 2017 2:55 am

Thanks for the comments and question.

You are correct in that Lube Sticker Pro takes out the old recommendation but not appointment.

It is a good idea, so I will submit it for consideration in development

Thanks.
John Burkhauser
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BOLT ON TECHNOLOGY

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http://boltontechnology.com/
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Re: Automated Oil Changes / Scheduler

Postby scarruther1 » Wed Sep 13, 2017 9:41 am

If a customer comes in before their appointment, does Lube Sticker Pro take out the old recommendation and the appointment it created?

Thanks
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Re: Automated Oil Changes / Scheduler

Postby motley06 » Fri Sep 15, 2017 1:25 pm

no, that's the problem. They remove the recommendation, but it does not remove the appointment. Essentially, you end up with a customer having 2 or 3 appointments spread out for the same service...
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Re: Automated Oil Changes / Scheduler

Postby Auto Repair Coach » Mon Sep 18, 2017 4:05 am

Entering a request for Lube Sticker to look for an appointment to delete along with the recommendation when a customer comes in early.
John Burkhauser
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BOLT ON TECHNOLOGY

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http://boltontechnology.com/
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Re: Automated Oil Changes / Scheduler

Postby motley06 » Tue Sep 19, 2017 6:27 am

:D That would be awesome. We essentially stopped the auto scheduling feature since customers were becoming due for their next service before the scheduled appointment, then getting the reminder for the appointment not long after they came in because we would forget to delete the automated appointment.
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Re: Automated Oil Changes / Scheduler

Postby Auto Repair Coach » Wed Sep 20, 2017 4:12 am

I did submit this request and have added another vote to it.
John Burkhauser
Director of Educational Programs

BOLT ON TECHNOLOGY

610-400-1019
http://boltontechnology.com/
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