Customizable reports & inspections

Welcome Station

Welcome Station

Postby Bernhausen » Wed Apr 19, 2017 8:41 am

Can anybody shed some light? I see an option for "welcome station" but for the life of me I can't find the actual welcome station for customers to sign in on...
Bernhausen
Member
 
Posts: 14
Joined: Wed Nov 09, 2016 10:03 am

Re: Welcome Station

Postby ricmorin » Wed Apr 19, 2017 9:44 am

The Welcome Station is a separate service that uses a tablet as a kiosk to check in customers, update their information and offer upsells based on location and weather. It's actually very cool.

See http://boltontechnology.com/auto-repair ... ion-kiosk/

And here is a youtube demo: https://www.youtube.com/watch?v=FeNvoy874TA
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

Reality continues to ruin my life.- Calvin
User avatar
ricmorin
5K Holy Smokes Contributor
5K Holy Smokes Contributor
 
Posts: 5270
Joined: Mon Jul 25, 2005 10:11 am
Location: New Hampshire

Re: Welcome Station

Postby Auto Repair Coach » Fri Apr 21, 2017 2:57 am

Thanks for checking in,

Welcome station is a Kiosk that allows customers to check in and even up sell themselves past recommendations, seasonal and weather related items, in addition for any issue they may have. Feel free to contact me if you would like to set up a demo.
John Burkhauser
Director of Educational Programs

BOLT ON TECHNOLOGY

610-400-1019
http://boltontechnology.com/
User avatar
Auto Repair Coach
100 Club: Active Contributor
100 Club: Active Contributor
 
Posts: 154
Joined: Wed Sep 07, 2016 11:21 am
Location: Southampton Pa.

Re: Welcome Station

Postby ricmorin » Tue Oct 03, 2017 2:16 pm

We added Welcome Station to our arsenal this week. So far it's pretty cool.

Customers self check-in using the tablet. They enter their phone number and that links them to your database. If they are a new customer and they enter a phone number, the device checks online directories to query, 'Are you Mr. Doe'?. Nice personal touch.

They then have opportunities to see and add popular jobs, seasonal specials and most importantly, previously recommended services. We are hesitant to ask for these as a rule but having them come up automatically is a real win IMO.

I'll be reporting on the pros and cons as we go on.
20171003_114415.jpg
 
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

Reality continues to ruin my life.- Calvin
User avatar
ricmorin
5K Holy Smokes Contributor
5K Holy Smokes Contributor
 
Posts: 5270
Joined: Mon Jul 25, 2005 10:11 am
Location: New Hampshire

Re: Welcome Station

Postby Pauls Automotive » Wed Oct 04, 2017 3:28 am

Ric where did you get that stand? I would like to get one for ours.
Paul
Pauls Automotive
6320 Falls Road
Baltimore, Md 21209
410-825-2224
paul@paulsauto.com
TRUE HAPPINESS IS WITHIN YOU
User avatar
Pauls Automotive
1000 Club: Interstellar
1000 Club: Interstellar
 
Posts: 1314
Joined: Wed May 24, 2006 6:32 am
Location: Baltimore Maryland

Re: Welcome Station

Postby ricmorin » Wed Oct 04, 2017 3:55 am

Pauls Automotive wrote:Ric where did you get that stand? I would like to get one for ours.


Thanks to my trusted SA for that find. It's actually a kitchen style stand with 2 different mounts. Very sturdy made from aluminum. We got it from Amazon for 25 bucks. Made by KTA Digital, model PAD-KMS. You won't be disappointed for the price.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

Reality continues to ruin my life.- Calvin
User avatar
ricmorin
5K Holy Smokes Contributor
5K Holy Smokes Contributor
 
Posts: 5270
Joined: Mon Jul 25, 2005 10:11 am
Location: New Hampshire

Re: Welcome Station

Postby Auto Repair Coach » Wed Oct 04, 2017 4:19 am

Thanks again Ric for you input and ideas.

Any other questions please feel free to reach out to me.
John Burkhauser
Director of Educational Programs

BOLT ON TECHNOLOGY

610-400-1019
http://boltontechnology.com/
User avatar
Auto Repair Coach
100 Club: Active Contributor
100 Club: Active Contributor
 
Posts: 154
Joined: Wed Sep 07, 2016 11:21 am
Location: Southampton Pa.

Re: Welcome Station

Postby Pauls Automotive » Wed Oct 04, 2017 7:48 am

ricmorin wrote:
Pauls Automotive wrote:Ric where did you get that stand? I would like to get one for ours.


Thanks to my trusted SA for that find. It's actually a kitchen style stand with 2 different mounts. Very sturdy made from aluminum. We got it from Amazon for 25 bucks. Made by KTA Digital, model PAD-KMS. You won't be disappointed for the price.

Thanks Ric . I will check it out. Thank your SA to.
Paul
Pauls Automotive
6320 Falls Road
Baltimore, Md 21209
410-825-2224
paul@paulsauto.com
TRUE HAPPINESS IS WITHIN YOU
User avatar
Pauls Automotive
1000 Club: Interstellar
1000 Club: Interstellar
 
Posts: 1314
Joined: Wed May 24, 2006 6:32 am
Location: Baltimore Maryland

Re: Welcome Station

Postby motley06 » Wed Oct 04, 2017 11:46 am

Two things:

1.) Ric, I would love to hear your experience with the welcome station a few months after using the welcome kiosk

2.) https://www.instantpromotionusa.com has some really neat tablet stands that you could probably get to use for the welcome station. They have some that have slots for promotional flyers, etc. I have no clue what the cost is, but I think that's what we would end up getting if we went with the welcome kiosk
motley06
200 Club: Major Contributor
200 Club: Major Contributor
 
Posts: 231
Joined: Fri Nov 08, 2013 11:24 am

Re: Welcome Station

Postby ricmorin » Wed Oct 04, 2017 12:02 pm

motley06 wrote:Two things:

1.) Ric, I would love to hear your experience with the welcome station a few months after using the welcome kiosk

2.) https://www.instantpromotionusa.com has some really neat tablet stands that you could probably get to use for the welcome station. They have some that have slots for promotional flyers, etc. I have no clue what the cost is, but I think that's what we would end up getting if we went with the welcome kiosk


I plan on sharing my experiences here and some suggestions. Right now the product is focused on customer data and upsells. I think it can do so much more.

Thanks for the link. I'll definitely check them out!
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434
https://www.facebook.com/motorcaralternatives

Reality continues to ruin my life.- Calvin
User avatar
ricmorin
5K Holy Smokes Contributor
5K Holy Smokes Contributor
 
Posts: 5270
Joined: Mon Jul 25, 2005 10:11 am
Location: New Hampshire

Re: Welcome Station

Postby Auto Repair Coach » Thu Oct 05, 2017 4:15 am

I, too, definitely see that the Welcome Station needs a bit of tweaking to do its job better. So I am interested in getting feedback to go to development with. I'll be watching.
John Burkhauser
Director of Educational Programs

BOLT ON TECHNOLOGY

610-400-1019
http://boltontechnology.com/
User avatar
Auto Repair Coach
100 Club: Active Contributor
100 Club: Active Contributor
 
Posts: 154
Joined: Wed Sep 07, 2016 11:21 am
Location: Southampton Pa.

Return to Report Pro

Who is online

Users browsing this forum: No registered users and 1 guest