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Welcome Station - Won't Connect to a Special Order

Welcome Station - Won't Connect to a Special Order

Postby ricmorin » Fri Oct 20, 2017 1:50 pm

One of the things that sold me on Welcome Station was it's ability to connect with an existing order; something it didn't originally do. We have discovered that while WS does connect with existing Estimates and Repair Orders, it does not connect with a Special Order. On two occasions, WS ignored an existing SO and started it's own estimate. We are a heavy user of Special Orders. Can this be fixed?

In the interim, we will try to convert those Special Orders into Repair Orders before our customers checks in.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC

Reality continues to ruin my life.- Calvin
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Re: Welcome Station - Won't Connect to a Special Order

Postby Auto Repair Coach » Mon Oct 23, 2017 3:50 am

I'll look into to this and see what can be done.
Thanks again for the input.
John Burkhauser
Director of Educational Programs


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