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Scheduler E-Mail Address

Scheduler E-Mail Address

Postby kjmillevoi » Tue May 31, 2016 8:16 am

When will we be able to enter in an Email address when scheduling a new customer on the scheduler. We can enter ALL of the other information, i.e. Name, Address, Phone Number. It would be helpful for those of us that use Mitchell CRM to be able to enter the customers Email address at this time.
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Re: Scheduler E-Mail Address

Postby timbre4 » Tue May 31, 2016 8:19 am

This is on our radar and short list for a future release; can't provide a delivery date just yet.
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Re: Scheduler E-Mail Address

Postby salineauto » Tue Jul 12, 2016 7:40 am

Very much would like to add email in scheduler & new customer screen. Boggles my mind why its not available in new customer screen.
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Re: Scheduler E-Mail Address

Postby Cory » Tue Sep 06, 2016 5:25 pm

I agree, This really needs to be added. It is losing us money, not being able to capture email addresses. And our guys do not take the extra time to go back into the customer file and add it. I capture rate has went from 59% down to 34%.
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Re: Scheduler E-Mail Address

Postby timbre4 » Wed Sep 07, 2016 5:32 am

Agreed - email field will be added in the next phase.
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Re: Scheduler E-Mail Address

Postby murraymotive » Wed Sep 21, 2016 12:11 pm

Cory wrote:I agree, This really needs to be added. It is losing us money, not being able to capture email addresses. And our guys do not take the extra time to go back into the customer file and add it. I capture rate has went from 59% down to 34%.


Man, you need to get ON THEM about this. That is awful and inexcusable. What did they do before 7.0? You couldn't enter it there either.
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Re: Scheduler E-Mail Address

Postby GUTHTIRE » Thu Sep 22, 2016 9:53 am

It would be beneficial if there were two flags in the system as well; one when checked would prompt you for email address on a New RO if there isn't one (system-wide), another flag which disables the prompt for email (RO or customer specific). The 2nd flag/checkbox would be something like "Customer doesn't have or use email".
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Re: Scheduler E-Mail Address

Postby blacky1 » Tue Nov 01, 2016 8:44 am

Was hoping 7.0.18 would have email box. :(
I'm in a 20 group that has many Mitchell clients. We all are begging for that email box on the scheduler.
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Re: Scheduler E-Mail Address

Postby timbre4 » Wed Nov 02, 2016 8:50 am

blacky1 wrote:Was hoping 7.0.18 would have email box. :(
I'm in a 20 group that has many Mitchell clients. We all are begging for that email box on the scheduler.


Welcome to the forum and thanks for your post.

We now have a new version (SE 7.1) prepared that addresses:
1. email field in the Appointment Editor flow for New Customer window
2. Plate AND VIN Decode in the New Vehicle window

We are showing it right now @ AAPEX / SEMA and will announce the availability after the show concludes. :wink:
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Re: Scheduler E-Mail Address

Postby blacky1 » Mon Nov 07, 2016 2:46 pm

Thanks and if you want a beta tester, I'm volunteering.
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Re: Scheduler E-Mail Address

Postby mastertechauto » Thu Jun 29, 2017 8:10 am

I'm on 7.1.7 and not able to add an email address in the scheduler window. Am I missing something?
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Re: Scheduler E-Mail Address

Postby GUTHTIRE » Thu Jun 29, 2017 9:02 am

GUTHTIRE wrote:It would be beneficial if there were two flags in the system as well; one when checked would prompt you for email address on a New RO if there isn't one (system-wide), another flag which disables the prompt for email (RO or customer specific). The 2nd flag/checkbox would be something like "Customer doesn't have or use email".


Has this been added as well. It's a pain adding and email address like, noemail@xxx.com, when a customer doesn't have or use email. This should automatically be done with a checkbox.
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Re: Scheduler E-Mail Address

Postby ricmorin » Thu Jun 29, 2017 9:18 am

mastertechauto wrote:I'm on 7.1.7 and not able to add an email address in the scheduler window. Am I missing something?

When you add a new customer from the appointment editor you get this window, which includes email.

emailcapture.PNG
 


This is version 7.1.7.

Email field is viewable on an existing customer but not yet editable. If you are using Report Pro to print Invoices, you can be prompted for email addresses by selecting the prompt setting in setup.

emailprompt.PNG
 
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Re: Scheduler E-Mail Address

Postby mastertechauto » Thu Jul 06, 2017 6:29 am

Email field is viewable on an existing customer but not yet editable. If you are using Report Pro to print Invoices, you can be prompted for email addresses by selecting the prompt setting in setup.


OK. That's what I was getting at. Not able to edit existing customer's email. Hopefully that will come in a future release.
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Re: Scheduler E-Mail Address

Postby GUTHTIRE » Wed Oct 25, 2017 12:23 pm

GUTHTIRE wrote:
GUTHTIRE wrote:It would be beneficial if there were two flags in the system as well; one when checked would prompt you for email address on a New RO if there isn't one (system-wide), another flag which disables the prompt for email (RO or customer specific). The 2nd flag/checkbox would be something like "Customer doesn't have or use email".


Has this been added as well. It's a pain adding and email address like, noemail@xxx.com, when a customer doesn't have or use email. This should automatically be done with a checkbox.


Has this been accepted as an enhancement for a future release?
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Re: Scheduler E-Mail Address

Postby Johnny5 » Thu Oct 26, 2017 10:31 am

GUTHTIRE wrote:
GUTHTIRE wrote:
GUTHTIRE wrote:It would be beneficial if there were two flags in the system as well; one when checked would prompt you for email address on a New RO if there isn't one (system-wide), another flag which disables the prompt for email (RO or customer specific). The 2nd flag/checkbox would be something like "Customer doesn't have or use email".


Has this been added as well. It's a pain adding and email address like, noemail@xxx.com, when a customer doesn't have or use email. This should automatically be done with a checkbox.


Has this been accepted as an enhancement for a future release?


There has been no movement on this and I would be hesitant to add a parameter to simply mark "Cust has no email". All too easy at that point to blow off the question. I would recommend not entering anything that is formatted as an email address where a customer has none or doesn't want you to use it. Just enter NO or leave it blank.

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Re: Scheduler E-Mail Address

Postby GUTHTIRE » Thu Oct 26, 2017 11:12 am

Thanks but if you leave it blank then the next time the customer comes in you ask them again for an email...after a few attempts we look bad. If you put in "noemailaddress@xxx.com" were are knowingly entering bad data into the database. I don't believe you can put "NO" as the field won't accept it. That's pretty much why we thought a check box may be the answer...when selected it would grey out the field.
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Re: Scheduler E-Mail Address

Postby ricmorin » Thu Oct 26, 2017 12:56 pm

You can put a simple 'no' in the email field. You will get a warning but the program still allows it.
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Re: Scheduler E-Mail Address

Postby GUTHTIRE » Fri Oct 27, 2017 10:59 am

ricmorin wrote:You can put a simple 'no' in the email field. You will get a warning but the program still allows it.


Thanks. Again, we're entering bad data into the database. It's against my morals. :lol:
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