News & discussion area for SE 7.x Schedule (7.0, 7.1 & soon 7.2)

Appointment Moves Into Tomorrow?

Appointment Moves Into Tomorrow?

Postby ARS » Wed Dec 21, 2016 1:12 pm

We are working the new scheduler but one issue is that it moves the person from today to tomorrow randomly even if we are completing the work order that day. We start with each customer and mark them as an all day event, but it still moves them forward
ARS
400 Club: Mega-Star Contributor
400 Club: Mega-Star Contributor
 
Posts: 437
Joined: Thu Aug 04, 2011 6:24 am

Re: Appointment Moves Into Tomorrow?

Postby Silky7 » Wed Dec 21, 2016 2:26 pm

This is most likely due to adding labor time to a scheduled appointment. The automatic growth of appointments is an option we're looking to implement soon, so the appointment duration you set would not change no matter how many labor hours you actually add to the order.
User avatar
Silky7
2nd Level Tech Support
2nd Level Tech Support
 
Posts: 632
Joined: Mon Dec 31, 2007 10:07 am

Re: Appointment Moves Into Tomorrow?

Postby ARS » Wed Dec 21, 2016 3:36 pm

is this something we can do different to correct or is this a fix with an update?
ARS
400 Club: Mega-Star Contributor
400 Club: Mega-Star Contributor
 
Posts: 437
Joined: Thu Aug 04, 2011 6:24 am

Re: Appointment Moves Into Tomorrow?

Postby BERGMANS1 » Thu Dec 22, 2016 11:12 am

ARS wrote:is this something we can do different to correct or is this a fix with an update?


After you add work, it may stretch across multiple days depending on how much work you add.

For now, the work around is to open the appointment and change the date/time to make it stay on a single day.
BERGMANS1
50 Club: Regular Contributor
50 Club: Regular Contributor
 
Posts: 67
Joined: Tue Aug 05, 2014 11:36 am

Return to 7.x Scheduler

Who is online

Users browsing this forum: No registered users and 1 guest