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First Call Online

Re: First Call Online

Postby sbebenelli » Fri Sep 12, 2014 11:40 am

The transfer button is working now
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Re: First Call Online

Postby sbebenelli » Wed Oct 08, 2014 11:54 am

Does commenting in this thread about problems or suggestions with the new First Call do any good or do we need to contact O'Reilly's about it?
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Re: First Call Online

Postby timbre4 » Wed Oct 08, 2014 12:00 pm

I forward comments to M1 support or our liaison to OReilly, depending on the nature of it.

No one from OR monitors this forum so I'd suggest contacting them first.
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Re: First Call Online

Postby rhillig » Wed Oct 08, 2014 12:19 pm

I think they must be having some serious server issues....it's been hard to order parts from them for the last week.
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Re: First Call Online

Postby sbebenelli » Wed Oct 08, 2014 1:08 pm

I have both buttons setup and try to use the new one just so I know how to use it fluently but it's so darn slow I basically refuse to use it. Plus at times it'll ask question after question after question. Sometimes it's the same questions the old one will ask but it'll also ask questions that the old one won't ask for. The old one asks all questions on one page and the new asks one question at a time requiring page after page of questions at times. It also will ask for trim package. I was looking something up for a Ranger and it ask's if it's base, xl, xlt. I also think it tries to be too specific. Example when looking up balljoints it'll ask upper or lower or both. That's just more unnecessary steps that take longer.

The bottom line it requires 3-4 times longer to use than the old one.

Maybe you can forward this Tim :wink:
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Re: First Call Online

Postby timbre4 » Thu Oct 09, 2014 7:17 am

Will do.

EDIT: Delivered
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Re: First Call Online

Postby sbebenelli » Thu Oct 09, 2014 7:20 am

Thank you
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Re: First Call Online

Postby rhillig » Thu Oct 09, 2014 7:26 am

sbebenelli wrote:I have both buttons setup and try to use the new one just so I know how to use it fluently but it's so darn slow I basically refuse to use it. Plus at times it'll ask question after question after question. Sometimes it's the same questions the old one will ask but it'll also ask questions that the old one won't ask for. The old one asks all questions on one page and the new asks one question at a time requiring page after page of questions at times. It also will ask for trim package. I was looking something up for a Ranger and it ask's if it's base, xl, xlt. I also think it tries to be too specific. Example when looking up balljoints it'll ask upper or lower or both. That's just more unnecessary steps that take longer.

The bottom line it requires 3-4 times longer to use than the old one.

Maybe you can forward this Tim :wink:


I second this motion! I know it's probably a pain for them to keep up two systems, but the "new" version is definitely not business friendly!
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Re: First Call Online

Postby ricmorin » Thu Oct 09, 2014 7:38 am

I have one vendor on the old system. It works fine. I hope they don't 'upgrade'. :roll:
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Re: First Call Online

Postby liljoe » Thu Oct 09, 2014 7:42 am

I was told by a tech gut at OR that they will be keeping the old one till at least the end of the year while continuing to improve the speed of the new system, I look up my parts on the old one, but use the new for ordering after they have been transferred to the RO, this gives me the speed of the old system with the ability to see other local stores inventory to know if the arts are available locally or have to come from a warehouse....
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Re: First Call Online

Postby timbre4 » Thu Oct 09, 2014 8:33 am

Response:

"We have been experiencing some sever issues with our servers over the last two weeks. They should be coming to a resolution early next week. We are communicating with our customer base via our sales team and online messages. And yes we are still running both sites but the issues may include the old site as well. Thank you for providing the feedback."
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Re: First Call Online

Postby sbebenelli » Thu Oct 09, 2014 9:37 am

timbre4 wrote:Response:

"We have been experiencing some sever issues with our servers over the last two weeks. They should be coming to a resolution early next week. We are communicating with our customer base via our sales team and online messages. And yes we are still running both sites but the issues may include the old site as well. Thank you for providing the feedback."


It's been slow since the day I started using it, that's been longer than 2 weeks. I also hope they do something about how it asks questions. One question at a time per page is silly. Asking trim package and the other non necessary questions just slows progress down.
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Re: First Call Online

Postby sbebenelli » Mon Oct 13, 2014 3:47 pm

2006 Silverado looking up a U-Joint for rear driveshaft. This is what you have to go through to get to the parts. Keep in mind it take 20 seconds between questions for the next question to show up. Then after asking all those questions it still showed front drive axles, bearing supports and as far as I can tell any part it would've if I had answered don't know on all of them. I have looked parts up where it asked more questions than this.

The bottom picture is what the old FirstCall asks. At this point I feel if we are forced to use only the new version it'll be the last place I look.

Image

Image

Image

Image

Image

This is what's asked with the old FirstCall.

Image
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Re: First Call Online

Postby timbre4 » Tue Oct 14, 2014 5:33 am

Thanks for posting the screen steps - I will put that into a Word document for our contact to share with them.
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Re: First Call Online

Postby sbebenelli » Tue Oct 14, 2014 6:50 am

Thank you. I know this has nothing to do with Mitchell but figured this was the best way to show how it could be improved and I hoped it would get forwarded to the right people.
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Re: First Call Online

Postby bRitch022 » Thu Oct 16, 2014 10:30 pm

liljoe wrote:You can set it up your self, the username is your account number and the password is the area code and the last four numbers of your tele number.

Password Such as:
5551234 ?? Or is there a different format? Not working right on mine
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Re: First Call Online

Postby liljoe » Fri Oct 17, 2014 5:09 am

That was how my was set up, I called first call tech support and the man there was able to provide me with the info I needed.
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