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Repairlink Not Working Properly

Re: Repairlink Not Working Properly

Postby jace241 » Sat Dec 09, 2017 11:01 am

Also this has been an issue. After transferring a part the order. If there is only one part and you go to parts ordering-price check. It will not let you select an alternate vendor, the button is greyed out. I have to add a second fake part, price check, click on the fake part and then the select alternate vendor button will light up.
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Re: Repairlink Not Working Properly

Postby timbre4 » Mon Dec 11, 2017 7:41 am

From our contact @ OE Connection:

"Data fixes are currently in QA & plan to be deployed next week."
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Re: Repairlink Not Working Properly

Postby BenjaminPeterson » Tue Jan 02, 2018 9:10 am

timbre4 wrote:From our contact @ OE Connection:

"Data fixes are currently in QA & plan to be deployed next week."


Any updates?
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Re: Repairlink Not Working Properly

Postby sbebenelli » Tue Jan 02, 2018 10:09 am

Am I the only one struggling to find the part I'm looking for since they changed how the categories are? They literally ruined Repairlink in my opinion.
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Re: Repairlink Not Working Properly

Postby timbre4 » Tue Jan 02, 2018 10:14 am

I have asked again for the update promised before the holidays - stay tuned
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Re: Repairlink Not Working Properly

Postby Tim Martin » Tue Jan 02, 2018 11:15 am

sbebenelli wrote:Am I the only one struggling to find the part I'm looking for since they changed how the categories are? They literally ruined Repairlink in my opinion.

No, you are not alone. I use it alot and it is completely frustrating the way it now is.
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Re: Repairlink Not Working Properly

Postby nickscarcare » Tue Jan 02, 2018 1:28 pm

I agree +1 with above comment.
Some people try to turn back their odometers. Not me, I want people to know why I look this way. I've traveled a long way, and some of the roads weren't paved.

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Re: Repairlink Not Working Properly

Postby sbebenelli » Thu Jan 04, 2018 12:31 pm

I keep getting emails telling me about the great updates they are doing.......
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Re: Repairlink Not Working Properly

Postby brianp87 » Fri Jan 05, 2018 7:52 am

Ha ha it is hard to work with in its current state
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Re: Repairlink Not Working Properly

Postby timbre4 » Fri Jan 05, 2018 9:07 am

Official reply from OEC:

Bug Fixes released last night specific to M1 integration:

1. VIN Search will no longer ask question for an attribute
2. Parts will be loaded when added from the Illustration when the back button is clicked
3. Vehicle Attributes will not pop up while returning back from the Cart or Illustration page

We are also working on data updates GM escalations, I do not have firm dates. The goal is to release them by end of Jan.
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Re: Repairlink Not Working Properly

Postby Tim Martin » Fri Jan 05, 2018 12:28 pm

timbre4 wrote:Official reply from OEC:

Bug Fixes released last night specific to M1 integration:

1. VIN Search will no longer ask question for an attribute
2. Parts will be loaded when added from the Illustration when the back button is clicked
3. Vehicle Attributes will not pop up while returning back from the Cart or Illustration page

We are also working on data updates GM escalations, I do not have firm dates. The goal is to release them by end of Jan.

Looking forward to the improvements. Thank you Tim!!!!!! :D
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Re: Repairlink Not Working Properly

Postby Silky7 » Fri Jan 05, 2018 12:36 pm

Is anyone experiencing intermittent loading of the images such as the exploded diagram that was posted in the first page of this thread? The control may appear to load, but the image area remains blank.
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Re: Repairlink Not Working Properly

Postby Rich » Fri Jan 05, 2018 12:39 pm

Silky7 wrote:Is anyone experiencing intermittent loading of the images such as the exploded diagram that was posted in the first page of this thread? The control may appear to load, but the image area remains blank.


I have at times. Thought the issue was on my end. Can't put a finger on when/how it happens

Edit - thinking about this- i believe is mostly with imports.
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Re: Repairlink Not Working Properly

Postby Silky7 » Fri Jan 05, 2018 12:59 pm

Thanks, Rich.
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Re: Repairlink Not Working Properly

Postby Rich » Fri Jan 05, 2018 1:27 pm

1FTYR10D83PB79014

VIN decodes in Mitchell, go into repairlink and you have to hand enter info. I guess Ford didn't make a 2003 Ranger. So i looked it up as 2004. I am looking to print a photo of the Thermostat housing to explain something to customer. The "thumb nail" photo shows it, when I click on the thumb nail the "enlarged" photo is gray.

You want some one to break it, come to me, i'm your man!
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Re: Repairlink Not Working Properly

Postby Gerald Martin » Fri Jan 05, 2018 6:29 pm

Yeah the "improvements" aren't progress are they. All the extra vehicle qualifiers when the VIN should supply that info. I am especially frustrated by the "blank screen" phenomenon. The illustration will be blank white or gray and I can see the shading behind the illustration numbers but no image is rendered. I would welcome a more usable system. It's a catalog I use a lot.

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Re: Repairlink Not Working Properly

Postby BenjaminPeterson » Mon Jan 08, 2018 5:26 am

Never knew a Chevy Silverado was a BMW 118i. This update is awesome. Also now diagrams will not load.
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Re: Repairlink Not Working Properly

Postby sbebenelli » Mon Jan 08, 2018 10:18 am

Before they made these changes I thought the program worked pretty good. It's a total mess now. I hate using it.
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Re: Repairlink Not Working Properly

Postby timbre4 » Wed Jan 10, 2018 10:46 am

Sharing an Update from OEC:

BMW in VIN Attribute:
We found the VIN Attribute issue landed with our data provider. We have sent them our findings & waiting to hear further from them.

Ford Vehicle Coverage:
We are aware of Ford vehicle gaps with the new data feed we are using & working to resolve.

Data Update:
We will have a data update by the end of the month, will send specifics once I have a date.

GM Navigation:
We have changed the navigation for several OEMs. The change to GM is most significant & are evaluating a few options in order to mitigate impact. The suggestion is for users to Keyword search.
Last edited by Silky7 on Wed Jan 10, 2018 1:05 pm, edited 2 times in total.
Reason: Attributing to Source.
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Re: Repairlink Not Working Properly

Postby jace241 » Fri Jan 12, 2018 6:11 am

Ford wont load pictures in manager. Have to log in on internet explorer to get them to show.
GM is showing parts available in the list of parts but when you go to pictures every number you click on shows no part found
Cadillac VINs will not decode

And if I get another call from Mitchell wanting to sell me more stuff I'm going to lose it. Why would I pay for more add ons when the current ones don't work
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