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NAPA PROLINK - Canada

NAPA PROLINK - Canada

Postby auto check » Wed Jan 30, 2013 11:11 am

Just trying to set up the prolink for my 6.4 version.
I have several catalog irregularities and hope that going to prolink will be better.
However, when I have the screen and clink CANADA, the next drop down menu only shows american cities.
Any ideas?
Thanks
Ron
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Re: NAPA PROLINK - Canada

Postby timbre4 » Wed Jan 30, 2013 11:47 am

It is my understanding from support that this version of ProLink catalog interface is for US only.

Product management November 2012: "Napa Canada and Mitchell are working on a solution for our northern friends. Stay tuned."

I do not have any date information at this time.
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Re: NAPA PROLINK - Canada

Postby auto check » Wed Jan 30, 2013 11:59 am

Thanks for the reply..
I have been experiencing many catalog problems. Parts that are not showing up for example, rotors for an 07 2WD Ford PU, show only slip on, but the ones with the hub don't show up. No pictures either.
We quoted on the job and we know what kind of problems THAT creates.
I am hopeful that this is resolved soon.
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Re: NAPA PROLINK - Canada

Postby ricmorin » Wed Jan 30, 2013 12:07 pm

Bear in mind that the catalog and it's accuracy are beyond the scope of Mitchell and soley the responsibilty of NAPA. Mitchell merely provides the interface.
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Re: NAPA PROLINK - Canada

Postby auto check » Tue Apr 23, 2013 5:34 pm

When can we expect to have Canadian NAPA PROLINK support please?
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Re: NAPA PROLINK - Canada

Postby timbre4 » Tue Apr 23, 2013 5:55 pm

That's up to NAPA Canada as we're waiting on them. It's reported that they are close to wrapping it up.
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Re: NAPA PROLINK - Canada

Postby auto check » Thu Oct 03, 2013 6:58 am

Well, its been 6 more months... How is NAPA doing with taking care of us Canadians now?
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Re: NAPA PROLINK - Canada

Postby timbre4 » Thu Oct 03, 2013 7:59 am

I have made a new inquiry. We are all travelling for our shop managament workshop event today so please give us some time on this. :wink:
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Re: NAPA PROLINK - Canada

Postby WILLIAMET » Thu Oct 03, 2013 8:00 am

I Have Been Using Napa Prolink Canada For Some Time Without Any Problems
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Re: NAPA PROLINK - Canada

Postby timbre4 » Mon Oct 07, 2013 1:08 pm

"The NAPA Canadians engaged an outside developer to modify the existing US ProLink catalog to come up with a Canada specific version. Haven’t heard anything from them in about 2 months."
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Re: NAPA PROLINK - Canada

Postby auto check » Fri Oct 25, 2013 7:37 am

[quote][/quote]
Good Morning..
Any chance of calling them and lighting a fire under their a##?
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Re: NAPA PROLINK - Canada

Postby timbre4 » Fri Oct 25, 2013 7:43 am

^^^
Bill (WILLIAMET) says he's already using it What if you two compare notes by post or private message first?
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Re: NAPA PROLINK - Canada

Postby auto check » Tue Oct 29, 2013 1:01 pm

Hi
Yes. I did talk to him.
He is using the old NAPA system. Not the new prolink setup.
In PROLINK vendor setup, when you pick Country- Canada, you only get to choose American cities...
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Re: NAPA PROLINK - Canada

Postby timbre4 » Tue Oct 29, 2013 1:04 pm

Okay, new inquiry under way.
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Re: NAPA PROLINK - Canada

Postby Johnny5 » Tue Oct 29, 2013 1:17 pm

An inquiry was made last week, the developer is still working with Napa in Canada, unfortunately there is nothing more to report at this time, except I am keeping on top of it.

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Re: NAPA PROLINK - Canada

Postby auto check » Wed Oct 30, 2013 6:50 am

Many thanks. I and my fellow NAPA Canadian customers appreciate it.
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Re: NAPA PROLINK - Canada

Postby Johnny5 » Wed Oct 30, 2013 8:04 am

You are most welcome.
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