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The sample 'Welcome email' is

1) Just about right in detail level
6
43%
2) Too much detail for most shops
8
57%
3) Needs more detail (see below)
0
No votes
 
Total votes : 14

POLL: Forum 'Welcome Email' Concept

Re: POLL: Forum 'Welcome Email' Concept

Postby crmeyers » Tue Apr 20, 2010 3:07 am

Version 2 seems to be the best one to me.
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Re: POLL: Forum 'Welcome Email' Concept

Postby Rich » Tue Apr 20, 2010 5:37 am

"If you're looking to post a vehicle repair question in our WRENCH section, be ready for several replies, often within minutes. You'll get an automatic email each time someone responds to your posted question."

I have my notices shut off, and I don't remember. But are notifications set to automatically send as default?

I like the second one best also. My train of thought is a short trip before it derails.
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Re: POLL: Forum 'Welcome Email' Concept

Postby fortknoxx » Tue Apr 20, 2010 5:38 am

i like version 2 also.
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Re: POLL: Forum 'Welcome Email' Concept

Postby timbre4 » Tue Apr 20, 2010 6:40 am

Interesting. Working from "narrow it further" for #2, I created #3. So what does #3 lack in the process?

Need to reconcile these differences and send some out on Friday if possible. Thanks.
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Re: POLL: Forum 'Welcome Email' Concept

Postby fortknoxx » Tue Apr 20, 2010 8:07 am

the wording in #3 sounds like you are talking to a no so smart person. if i got #3 as a welcome email. I would take it as though you were saying i'm an idiot.
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Re: POLL: Forum 'Welcome Email' Concept

Postby timbre4 » Tue Apr 20, 2010 8:53 am

VERSION 4:

Hello,

Welcome to the shop management user's forum! Since you're registered, you now have full access to read or post in all forum topics.

Many popular shop management software questions have already been asked and answered in the forum discussions or Quick Answers.

If you're looking to post a vehicle repair question in our WRENCH section, be ready for replies; often within minutes. You'll get an automatic email each time someone responds to your posted question, please make sure that emails from the forum are allowed to get through to your inbox.

If you have any questions, you can email us at forumadmin@buymitchell1.com.

Thanks again for joining, we look forward to seeing you on the forum soon!

The Shop Management User's Forum
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Re: POLL: Forum 'Welcome Email' Concept

Postby Pauls Automotive » Tue Apr 20, 2010 9:55 am

I like this one. :D
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Re: POLL: Forum 'Welcome Email' Concept

Postby fortknoxx » Tue Apr 20, 2010 11:11 am

i love #4
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Re: POLL: Forum 'Welcome Email' Concept

Postby Jeff @ Able Auto » Tue Apr 20, 2010 11:43 am

#4
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Re: POLL: Forum 'Welcome Email' Concept

Postby timbre4 » Tue Apr 20, 2010 12:09 pm

#4 text is being tested soon! Thanks
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Re: POLL: Forum 'Welcome Email' Concept

Postby Chris W. » Tue Apr 20, 2010 2:16 pm

# 4
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Re: POLL: Forum 'Welcome Email' Concept

Postby steven kiser » Wed Apr 21, 2010 1:30 am

sounds great. i may have hung in there and read it if it was thrown at me. what about a prompt on the front page when on line users open mitchell. something simple, like have you joined yet? another thing that i would just love to see (again the so much information overload) is something about tech support. i just had another great experience with them yesterday.
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Re: POLL: Forum 'Welcome Email' Concept

Postby crmeyers » Wed Apr 21, 2010 1:24 pm

You nailed it in version #4! Guess three's not a charm after all.
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Re: POLL: Forum 'Welcome Email' Concept

Postby timbre4 » Mon May 10, 2010 2:25 pm

Version 4.5 was just sent to last 50 forum shops who have Recent Activity as BLANK. I had to take out any links so that it would go as plain text; this means we get past the ISP and spam filters better. I also added "How did you hear about us?"

Hello,

Welcome to the shop management user's forum! Since you're registered, you now have full access to read or post in all forum topics. How did you learn about us?

Many popular shop management software questions have already been asked and answered in the forum discussions or Quick Answers.

If you're looking to post a vehicle repair question in our WRENCH section, be ready for replies; often within minutes. You'll get an automatic email each time someone responds to your posted question, please make sure that emails from the forum are allowed to get through to your inbox.

If you have any questions, just reply to this email (forumadmin@mitchell1.com)

Thanks again for joining, we look forward to seeing you on the forum soon!

The Shop Management User's Forum

Tim McDonnell
National Training Mgr
Mitchell1 (888) 724-6742 #6987

Shop Mgmt Forum Moderator
PerformanceCenter Media Developer


EDIT: I also added a Read Receipt so that I can determine how many opened this message. No word on automating this yet.
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Re: POLL: Forum 'Welcome Email' Concept

Postby crmeyers » Tue May 11, 2010 3:18 am

Just like wine...it gets better with age!
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Re: POLL: Forum 'Welcome Email' Concept

Postby fortknoxx » Tue May 11, 2010 6:16 am

short and sweety
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Re: POLL: Forum 'Welcome Email' Concept

Postby Cathy Kulp » Fri Jun 01, 2012 5:56 am

After I attended the class in Atlantic City I tried to get my husband to use your Wrench section. He uses iATN now. He said it was to complicated and gave up and will not try again! So of course none of the other tech will use it either. Anything you can go to make it easier will be greatly appreciated.
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Re: POLL: Forum 'Welcome Email' Concept

Postby timbre4 » Fri Jun 01, 2012 6:16 am

We will never replace iATN, but they are surely missing out on solid peer advice here everyday in WRENCH topics. I'm thinking they find the make sub-headings too small. Show him this and it might change the way they think about it: viewtopic.php?f=171&t=8756
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