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SA plugs device into diagnostic port, IDs & gathers data from vehicle [full question below]

1) I can envision us adopting this practice; when can I have it?
13
48%
2) Not sure about doing this every time we greet a customer and receive their vehicle.
9
33%
3) I cannot envision us adopting this practice, there are other methods that work fine.
4
15%
4) I would rather perform an electronic visual inspection and take photos if applicable.
1
4%
 
Total votes : 27

POLL: New Service Advisor Tool Concept

POLL: New Service Advisor Tool Concept

Postby timbre4 » Tue Nov 12, 2013 1:18 pm

Imagine that a Service Advisor could have a small appliance he plugs into the diagnostic port and utilizes it to identify the vehicle and gather data (including codes where supported) from every vehicle that pulls up to your shop; please choose the answer that best describes your reaction to this idea. [4 choices above]
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Re: POLL: New Service Advisor Tool Concept

Postby Rich » Tue Nov 12, 2013 1:57 pm

Voted
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Re: POLL: New Service Advisor Tool Concept

Postby steven kiser » Wed Nov 13, 2013 2:35 am

I voted but would change if there was more clarity in the question. As of right now I can scan the vin on my I phone and there is an application where I can attach a cable and read codes. I'm sure if I were more computer savvy there would be a way to down load right into Mitchell. I'm still waiting for a link from my Snap On scanner to Mitchell. I purchased a Verus with that in mind but I still haven't seen a direct link.
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Re: POLL: New Service Advisor Tool Concept

Postby rhillig » Wed Nov 13, 2013 10:20 am

I voted and I'm with Steve - would there be an easy transfer of data to the Mitchell program?
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Re: POLL: New Service Advisor Tool Concept

Postby timbre4 » Wed Nov 13, 2013 10:50 am

There's not much more detail to share right now, I'd say that easy transfer is one of the prime features.
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Re: POLL: New Service Advisor Tool Concept

Postby rhillig » Wed Nov 13, 2013 11:25 am

:!: Now if you could come up with a tool that would reliably reset all those pesky oil life & maintenance lights - you would really have something :wink:
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Re: POLL: New Service Advisor Tool Concept

Postby ricmorin » Wed Nov 13, 2013 11:33 am

rhillig wrote::!: Now if you could come up with a tool that would reliably reset all those pesky oil life & maintenance lights - you would really have something :wink:

I'm feeling your anguish all the way to NH on this. :D

I'd think we'd use this feature/tool alot here. (even if it didn't to resets)
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Re: POLL: New Service Advisor Tool Concept

Postby Rich » Thu Nov 14, 2013 7:49 am

If this would be an easy "app" to use I would be all over it. Walk to customer car, plug in get codes and VIN, enter miles, color, plate. walk back in, transfer wirelessly.....

Even if the customer wasn't complaining about the Codes it would be great to have them automatically put onto RO. This way you can look back when the customer says "the light just came on" you could see in history that it had that code for 6 months. Right now we don't scan each car when we see a CEL.
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Re: POLL: New Service Advisor Tool Concept

Postby steven kiser » Fri Nov 15, 2013 2:40 am

Woah, I scan every car especially if there is a light on or a drive issue. Have found stored lean codes and replaced partially plugged filter and the car ran like new. I would love to take a car on a test drive with my I phone plugged in, scan the vin when I get out, Press send and have it automatically load into Mitchell. Even better, Load and be able to order parts while still in the car.
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Re: POLL: New Service Advisor Tool Concept

Postby Rich » Tue Nov 19, 2013 6:23 am

(i just would like to get it so my Email and fax buttons work.) :cry: :cry:
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Re: POLL: New Service Advisor Tool Concept

Postby brianp87 » Tue Nov 19, 2013 6:52 am

Rich wrote:(i just would like to get it so my Email and fax buttons work.) :cry: :cry:


That would be awesome....
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Re: POLL: New Service Advisor Tool Concept

Postby Rich » Tue Nov 19, 2013 7:39 am

I should have stated this.

MY issue with fax/email is NOT, I repeat NOT an issue on behalf of Mitchell1.

This issue is on our end. We lack the knowledge to set it up, and it has yet to be a priority to make it work. My Comment was in NO WAY against Mitchell.

However, if one of the tech guys happen to fly into Big Rapids for a fishing trip please look me up. I will buy you lunch........ :D
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