>> 5.9 Shop Management Updates Here

[AdamD]

Hello All:
I am trying to use the program to do a mail-merge for a customer follow-up letter. When I go to "Reports";"Follow up"; "Manual mail merge generation" I get the information box asking what info I want. When I select what I want and press "search", I don't see anywhere to export the data. What am I doing wrong??
If I press print, a box tells me that the info is ready to be used in a Microsoft Word document.
Please help.

[timjlive]

Adam,

Try this link. http://www.mitchellsupport.com/docs/mailmerge06.pdf

HTH

[AdamD]

Hi Tim:
I had already tried that and still got nowhere. This is actually Adam's dad, Barry.
We'll have to put our heads together when he gets back from vacation.
Thanks for your help
Barry

[Jim Brown]

Hello All:
I am trying to use the program to do a mail-merge for a customer follow-up letter. When I go to "Reports";"Follow up"; "Manual mail merge generation" I get the information box asking what info I want. When I select what I want and press "search", I don't see anywhere to export the data. What am I doing wrong??
If I press print, a box tells me that the info is ready to be used in a Microsoft Word document.
Please help.

It doesn't sound like you are doing anything wrong. The information is now stored in the Mitchell database (smcore32.mdb) which must be accessed via MS WORD or a similar program. The link Tim provided is correct, but you will have to open WORD, create a mailmerge, and browse to the database location.

HTH,

TR

[AdamD]

OK, this is Adam, back from vaca.

We still can't get this mail merge to work. Could it possibly be the fact that we are still using Word 2000?

[timjlive]

Adam,
I also use Word 2000 and it does work using the directions in the link provided above. Are you getting the SMCORE32.mdb file in the select data source window? I know in my system the Files of Type defaults to 'All Word Documents' and I have to change it to 'MS Access Databases' to locate the MDB file in the Mitchell1/manager/series1/mdb folder. If you need help, call me, I can try to walk you through it.

(edit) I am central time zone 8:00-5:00

[AdamD]

Adam,
I also use Word 2000 and it does work using the directions in the link provided above. Are you getting the SMCORE32.mdb file in the select data source window? I know in my system the Files of Type defaults to 'All Word Documents' and I have to change it to 'MS Access Databases' to locate the MDB file in the Mitchell1/manager/series1/mdb folder. If you need help, call me, I can try to walk you through it.

(edit) I am central time zone 8:00-5:00

I'm going to try this again.