I need to find a way to track come backs (in dollars) with out having any kind of sale. I have been running it through as a sale and paying it from the company check book. The problem I have with that is two fold, first we have B and O tax in our area which is on all sales, and second is it increases our dollars in sales which increases our insurance cost. I am working to find some good solutions.
From there, you can create an invoice that will total zero. That way you don't have the tax issue. If you put in your techs time and cost on parts, you'll also get a true cost of the comeback with the F12 function. You can even record the result somewhere on the ticket so when you run the Comeback report, you can add them all up.
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Ric Morin Motorcar Alternatives, LLC http://www.motorcaralternatives.com “Who was the first guy that looked at a cow and said," I think that I'll drink whatever comes out of those things when I squeeze them?”- Calvin
the term comeback is such a broad cast. i accept things being called comebacks for all reasons. after you do ball joints and brakes on a ford truck the owner (a good customer) calls and says that since he got it back from you there has been a stain forming on the garage floor. you go get it (a prudent move) and discover that there is a rotted fuel line. in my shop i'll call the customer and explain the situation and tell the customer that the strain of putting it on the lift may have caused the line to enter the final stages of failure. this can be handled many ways. personally i'll play it by the customers reaction. if i feel he feels that it was caused by us i'll go with it and repair it for nothing. we do so many lines up here in ma. i buy the line by the spool and it's like doing an oil change. well is this a comeback? should it really effect my p&l sheet and be attached to the tech? this is the correct way to apply comebacks, right? 20 years ago things were so different. then if you put an engine in a vehicle and had to replace it under warranty and looked at it as a comeback, well that's just the way it was. now with today's formulas and matrix adjustments just installing an engine can and will blow the matrix out of the water. we all can make provisions to lessen the blow as far as our books go but if we handled the same engine return today the ripples are felt for mos. we have arrangements with a tow service for "comebacks" that they are towed for nothing as well as we have other arrangements that will allow us to have vehicles towed back form distances at no noticeable cost. i will not just cut a check because some shop thirty miles away claims a part i installed was bad. here is a situation i came across that stopped me from doing so. we had a car come in with a bad alternator. we replaced it and about a mos later received a call from the customer saying that the part went bad and they wanted a refund. i said bring the car and defective part. when he came into the shop i opened the hood and took a look. the alternator had been replaced along with the main fuse. the story was the car wouldn't start and it was towed to a neighborhood shop. they claimed the alternator was bad and replaced it. the long and short of it was that i know that there was another simpler matter and the alternator replacement was a money maker. i tested it and it was just fine. the replaced main fuse was the kicker here because it wasn't on the order. he wanted reimbursement for towing, rental, along with an inflated invoice from his "regular" guy. i made a copy of the invoice he had, took pictures of the work and along with the readings from the alternator test put them into a folder and told this person that the best i would do was reimburse him my cost on the alternator. i know this is way, way off the topic direction but not the post. had to fit it in because it popped up. oh ya, when the person said he was taking me to court i told him to tell "his" shop that they would be coming along and asked the person to explain to them what i did as far as tests, pictures, and documentation. i then finished with telling him to ask them to put all they found wrong with my repair in writing for him and if they balked persistently ask why. we never went to court and i've worked on this persons car from time to time since. all he got was my cost on the alternator from me and never asked for anything else.
never argue with a fool, they'll drag you down to their level and beat you with experience
I love it when a customer tells me that Speedi Quick WalMart Lube World told them they have an engine oil pan leak because we used a screw jack to support the engine during transmission overhaul. Fair and Nice or Out Of Business.
Thanks for the great ideas. What is going to work for us is entering the amount in the come back description before we zero the invoice. Some day it would be good to have the program do this automatically. In the mean time we can do it manually. Thanks Again Reuben!!!!
We use the "comeback" feature in the symptoms package section, but I also track it another way. I've created a "discount" for each of the employees to zero out the final bill. [100% labor, 100% parts] That way I can see and print out all the discounts for what ever time period I need to see.