>> 5.9 Shop Management Updates Here

[edthewrench]

Ok.....heres the deal.

Lets say I have a new customer come in. I go to the vehicle screen and enter the vehicle as a 1993 Buick Regal. Then I click the NAPA link to get parts. All good so far. I transfer the parts over to Manager. For some reason, I find out this vehicle is actually a 1994 Regal. So I go back to the vehicle screen and change it to a 1994. I go back to the R.O. screen and if I click the NAPA link again, the parts being looked up are STILL for 1993. It even says so at the top of the Napa screen - try it.
So......why is this and who do we blame ?

[timbre4]

Welcome back to the forum. (I shall assume you're using this account and delete the old one)

When you connected your Manager vehicle record to the NAPA (or any) catalog you created a relationship that was designed to eliminate asking users some vehicle qualifiers (engine, body style, sometimes trim level) each time. It's designed to be unchanging (to reduce error & work)

Because you since realized you were in error, you need to break that link and re-establish it correctly. This is what you do.

1. Go to Vehicle screen for that vehicle record
2. Click on Vehicle Detail
3. Click on Clear Catalog Data and click OK

The next time you connect to NAPA with that vehicle, it will start fresh and establish the proper AIAA model this time.

[edthewrench]

Welcome back to the forum. (I shall assume you're using this account and delete the old one)

When you connected your Manager vehicle record to the NAPA (or any) catalog you created a relationship that was designed to eliminate asking users some vehicle qualifiers (engine, body style, sometimes trim level) each time. It's designed to be unchanging (to reduce error & work)

Because you since realized you were in error, you need to break that link and re-establish it correctly. This is what you do.

1. Go to Vehicle screen for that vehicle record
2. Click on Vehicle Detail
3. Click on Clear Catalog Data and click OK

The next time you connect to NAPA with that vehicle, it will start fresh and establish the proper AIAA model this time.

Yes.....this account is correct now, and you can delete the old one.

Thanks for the quick reply. I tried what you suggested and it works correctly...thank you. I will pass
this on to my Napa guy as he was clueless, and could not give me an answer. Thanks again Tim

[timbre4]

Glad to help. NAPA people know parts and not our software inner workings.

This issue usually happens with trucks & vans where 1500 / 2500 /3500 options get inadvertedly selected wrong. For vehicles like these there is usually a dialog box asking to confirm this choice and users may absent-mindedly click OK with 1500 highlighted when they needed parts for 2500. (if one is observant, 2500 is selected THEN clicking OK, so all is good)

If they don't notice anything wrong with the catalog options right way, the wrong parts show up.

[liljoe]

One way to help keep this from happening is to use the VIN decoder function, that way the system knows what your are really working on.

[Gerald Martin]

This is an interesting topic. I have had this issue and never understood how to fix it. Thanks, Tim.

We are now using Manager SE. Of course we are decoding vins, but sometimes we manually enter vehicle data for a first time client when making an appointment or estimate. Later when the vehicle comes in we will decode the vin.

Does Manager SE have the same issue? I have not found a clear button in the same place in Manager SE. But I thought I have had this problem since using SE.

-Gerald

[timbre4]

Clear Catalog Link

Any time an incorrect vehicle is selected now in SE it can be easily remedied by re-selecting the YMM drop downs on the Vehicle tab. The AAIA is not locked in like it was in 5.9 (which required that seperate clear catalog data button) and re-selecting the YMM changes the AAIA accordingly.

[Pauls Automotive]

I've been wondering about this. Thats good to know.

[Rich]

So how do we do this in 6.4? Cuz I'm pretty sure the alternator I just ordered for a 1999 Toyota Rav4 won't work on this 2006 Trailblazer.


I just read the whole post, boy this will be handy! I'll go back and re-enter everything. So glad I hadn't called the customer with the wrong price, and waited till tomorrow to find it was the wrong part. Guess I better keep in mind to check this out every time I order parts. Thats only about 70 times a day, NBD.

[timbre4]

I was speaking about SE 6.4; can't figure out how you got that far apart from the real vehicle unless you hit something while in the catalog such as the list of recently looked up vehicles.

If you can replicate such a model mapping issue I want to get it reported.

[Rich]

It happened twice to me today. Both were changed to the peskie RAV4. I've been watching it. So far I have only caught it doing it with E-store

But right now I have "issues" with ordering stuff with web-link. I'll call the other in when I can order stuff from Web link again.

[auto check]

Welcome back to the forum. (I shall assume you're using this account and delete the old one)

When you connected your Manager vehicle record to the NAPA (or any) catalog you created a relationship that was designed to eliminate asking users some vehicle qualifiers (engine, body style, sometimes trim level) each time. It's designed to be unchanging (to reduce error & work)

Because you since realized you were in error, you need to break that link and re-establish it correctly. This is what you do.

1. Go to Vehicle screen for that vehicle record
2. Click on Vehicle Detail
3. Click on Clear Catalog Data and click OK

The next time you connect to NAPA with that vehicle, it will start fresh and establish the proper AIAA model this time.

[auto check]

this works great, thanks from auto check

[brianp87]

Ive never had any issues with 6.4 although I dont like how it doesnt automatically do it for you like carquest