Lets say I have a new customer come in. I go to the vehicle screen and enter the vehicle as a 1993 Buick Regal. Then I click the NAPA link to get parts. All good so far. I transfer the parts over to Manager. For some reason, I find out this vehicle is actually a 1994 Regal. So I go back to the vehicle screen and change it to a 1994. I go back to the R.O. screen and if I click the NAPA link again, the parts being looked up are STILL for 1993. It even says so at the top of the Napa screen - try it.
So......why is this and who do we blame ?
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- Joined: Fri Jan 14, 2011 7:34 am