>> 5.9 Shop Management Updates Here

[cardoc]

Since I upgraded to the 6.4 version all my computers poll the print record real slow. Tech worksheets, ro's, invoices and po's are all real slow to print to screen so I can then print them. Even sending to printer is slower.

Any ideas? Alan

[gale]

I have this problem and I am Still on 5.9, I thought at first if was due to windows 7 and I called the Mitchell Tech line they told me it was not a Mitchell Problem, but when it doesn't want to print I right Click the Screen and Right at the Top of the Screen it says "MITCHELL NOT RESPONDING" - it sometimes takes a good 2 minutes before it wil print VERY ANNOYING

Gale

[cardoc]

Does it do this on only one pc? or multiple pc's?

[gale]

Well the other computers are a bit slow to print, but they are just stations and very rarely used to print, So I would say no I is just my computer, which is a PC and the server. I notice that it only started after my computer got switched to windows 7. I have checked and rechecked all my settings - don't know what else to check

Gale

[gale]

Are you running Windows 7, Alan?

[cardoc]

No not yet. XP pro only so far.

[gale]

What type(s) of printer do you have and have you completed the most recent updates

Gale

[cardoc]

Run HP laserjets set up to print by internet not through a pc. So usually they print faster than most printers because they cut the pc out of the print. Each pc holds software that prints directly to the printers. Not pc to pc then print. All my pc are updated by me.

[LREAUTO]

We have the same problem and it is super frustrating. Mitchell claims it is not a manager plus problem, but if you try to print from Notepad,there is no delay in printing.
Problem: 2 computers 1 has Win XP other has Win 7 64 bit, HP LaserJet printer hooked up via network cable. Sometimes when printing there can be a delay of up to 2 minutes, most times it takes 30 seconds for any estimate, repair order, invoice to print. Anyone know of a possible fix??

[cardoc]

How good of a machine is your windows 7. I bought a 4 gig I5 processor and it prints great on that machine only. All my older xp machines are 1 gig processors with Pentium 4 and they are all slow. So I am going to try to upgrade all shop pc slowly to correct the issue. Processor speed was changed with the new shopstream data base. It uses alot more resources than the older version 5.9 did. Anyhow thats what I have found. Good luck!

[timbre4]

Welcome to the forum and thanks for your question.

You posted under an SE thread, please confirm you are using Manager Plus SE.

[KERNERS]

I am using SE 6.4 and have the same problem, extreme delays when printing invoices. The host printer that is used by everyone in the shop is hooked to the host computer directly and networked through the host computer. When I pay an invoice for a customer on the host computer and print a copy of the invoice for the customer there is a 15-20 second delay before the printer starts. The host computer is a brand new Dell Precision with 16GB of ram and a duel sata 1T hard drive running windows 7. The printer is a HP Laserjet 2300. All drivers have been updated to the latest available.

[AngelsAutoCare]

Same problem as well, multiple computers.

the server computer, newer computer BTW, seems to work faster.

It is also REALLY bad the first time I print something for the day on this particular computer, today it took about 2 minutes before the print box came up..... it improves as the day goes on and I print out more things. But the first time is defintely SLOW. Also the server computer has the same problem, first print of the day is slower then all the others.

Using SE...

[ricmorin]

What are your spool settings?

[kingwoodshell]

Just my two cents....mine does this too. I've gotten so used to it that I never mentioned it to Tech Support. I had a crazy fault Monday and Tuesday. Tuesday the TS guy was trying to help and said "Does it always take this long for an invoice to print" and I said "Yeah". He started to look around my system and then told me that SE doesn't support a server operating system. Not sure how that could be since I would think most of us are using a server setup.

[ricmorin]

Right. But a 'server operating system' and a 'server' may not be the same thing. Even a peer to peer setup has a 'server' and 'hosts' as far as Mitchell is concerned. It's simply a matter of where the database resides and where the mapped drives are pointed. Spooling occurs in both non-network and networked environments, and the settings can have an effect on print speed.

There was an interpretion on my part years ago within the Network guide that Mitchell produced. The document stated that 'a server based network' should be employed for 5 or more users. They gave an example of operating systems, but did not exclude any. So what many of us did was go ahead and get a server. A real server with server software like 2003 and up. It worked just fine. But we always got that comment from support about it not being supported.

The document http://www.mitchellsupport.com/docs/Network%20Administrator.pdf is dated 2005. It is vague regarding the server issue, and really needs to be updated.

But I digress. The spooler settings may be a way to increase your print speed. I'd try a few changes and see what happens.

[kingwoodshell]

Ric you truly have a much deeper understanding than I do on the computers. There's no doubting that. What is the difference between a "server operating system" and just a server. We are having an enormous amount of issues with our computer and SE. I'm really at my wits end. I've been told that some or all of it may be related to the RAM. We currently only have 2G [tonight we are getting a boost up to 4G]. So I guess we'll see. If there is an issue with the "server operating system" then what do we do next.

[ricmorin]

When Mitchell says they don't support a server operating system, they are referring to a true server setup where the hardware called the server is running server software like Server 2003, 2007 and I think there is 2009 now. This usually involves setting up a domain for everything to run in. Many of us interpreted the Network guide this way. As far as I know, no known major issues exist when operating in these environments, but it easy to refer to this unsupported concern when the answer to a problem is not apparent or forthcoming. A server that Mitchell refers to in the guide is just a dedicated computer running standard Windows software. The operative word is dedicated. Nothing else happening on that computer and NO workstation on it. No domain. Just peer to peer networking.

RAM is huge. I added the most RAM my server could handle and it did increase speed. Very noticable. Other items affect speed, like network cables, hubs, switches and the other work the server is doing. Gigabit connectivity might be a thought. I'm not there yet; only one of my computers have that port.

I doubt there is an issue with the server operating system, but SE is new and a completely different database style. There are some unknowns; little testing was likely done in this environment.

My knowledge of computers came from the numerous times I messed things up and had to fix it. Yikes. I took the 'crash' course.

[steven kiser]

As far as my computers go when i think of ram it means how far i can stuff it into the trash barrel.

[liljoe]

As far as my computers go when i think of ram it means how far i can stuff it into the trash barrel.

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