I wondered. I'll try giving them a call when it happens again.

So every morning when I start my first ticket to check in the first vehicle, I get the exact same error message. When I click "OK" It continues on, but none of the information that is usually auto filled in, fills in (Tech information on parts & labor, Service writer information).
After I exit that ...

I've had the same issue over the past few weeks. Wouldn't log me in but when I went to a page, it looked like I was logged in.
Yesterday It wouldn't even load the pages properly (or even at all).

I thought it was just me.

We were having this problem as well with only Hondas.

I saw on the Facebook group that someone else had the problem and called tech support so we did as well.
They have a script that they ran and it fixed it right up for us.

We have our towing set up as a sublet instead of labor line.
So it's pretty much set up to say (Towed from {location} to {shop/where it was dropped off})
And then we tally what the trip to and back would be for the pricing, so that way it did not mess with our labor hours.
We also have this set up ...

I would like to suggest an option for later down the road. A way to turn the job grouping on per station, versus global setting.
I love the update, and want to use it on the invoicing side of things. But some of our techs do not, it can get confusing for them. So we have to keep it turned off ...

I would like to suggest an option for later down the road. A way to turn the job grouping on per station, versus global setting.
I love the update, and want to use it on the invoicing side of things. But some of our techs do not, it can get confusing for them. So we have to keep it turned off for ...

Not sure if this is the right spot, but is there a way to add automatic recommendations?
Example is LOF, when you print the sticker, it auto adds a recommendation for when ever the next oil change is.
We are wanting to do something like this but say with tire rotations as another example.
We have it ...

Hello Christina,

I tried to replicate the steps that you show in your post, but was able to add the items to the order within Manager SE without issue. If you continue to have this issue please feel free to give us a call in Tech Support (888.724.6742) and we'll be more than happy to remote into ...

Does anyone know if there is a way to transfer an parts invoice to Mitchell?

Example: We placed an order through O'Reilly website for parts (we are trying SUPER hard to get our techs to do it all through Mitchell to save us time. As of right now they will not unless they write it up for us to ...

Hey! Thanks for reaching out.

We were more looking specifically who was charged this recycling fee versus the revenue we got from it. I wasn't sure if there was a way to pull this list up.
If not then we will have to start making our own reports for it for now to be able to do this. For now we ...

Is there a way to look up a report for tire recycling?

So right now we have the normal canned job for mount and balancing. We pull the tire over from US Autoforce, change the description of the tire and adjust the price. Then hit the little box on the right to mark it as a tire which automatically ...

I tried looking this up, so correct me if I missed it.

Is there a way to run a report for when there is a price change? We've had some major jumps in prices and I was going to show my techs (as a reminder to let us know when they sell something lol). On alot of items we make notes on them what the ...

I haven't seen anyone pop up and I apologize If i'm in the wrong spot, I wasn't sure where I needed to post this.

Questions on the newest update, and I'm sure I'll have more after I fully read through the update notes.
1. Lets say we manually download the newest update, If we have 4 computers and ...

Hi Christina,

Part of this will depend on your workflow. Once you approve an RO, the Time In value is stamped. Now if in this instance the vehicle was dropped off and it was still an estimate, you might not have that data point as part of the RO.

I'd suggest: 1. If you think the work started ...

Is there a way to look up when a past invoice was created? When you go into the history, you can see when it was closed out, but I wasn't sure if there was a way to see when it was created.
We came across an issue today where we needed to see how long a customers vehicle was here, and if it was here ...

I'll have to keep that in mind and pitch that to the owner thanks Rich. I might end up doing that also along with the inactive on the part #, depending on the item.

Yeah, I'm still trying to swim my way through getting all their inventory in their system compared to what is on the shelf. They have ...

So I got a question today from one of the owners of our shop. We were wondering if there was a way to keep an inventory item still listed, but mark it as inactive. Right now we just right (inactive) behind the part number. But we were not sure if there was an easier way to do this? I didn't see any ...

Here's to hoping its in some future update lol Sadly probably not any time soon, but it's still a nice thought.

I totally agree also. It's a loose loose situation in that case. Especially if you find out like a few weeks later and you can't figure out why it looks the way it does. Thankfully with ...

That's kind of what I do when I manually order the items myself. I do a price check every so often through the mitchell system to make sure nothing needs updated and thats usually when it throws me off because I leave it at the normal "need 25" instead of the "need 1 pack of 25".

If only there was ...