There were no reported service issues with ProDemand today. Hopefully you figured out what might have been happening in between.

Thanks again. We have identified the issue as part of the data schematic changes. The good news is we will have a small patch incoming to those on 9.3 already very soon. If anyone is running into this frequently enough to be bothersome in the interim, you can contact technical support for a fix.

Thanks for the report and detail. We're looking into this now.

It is okay! We have (finally!?) officially launched our new inspection offering. More information can be found here: https://mitchell1.com/manager-se/inspections/ and in the videos above.

Hi All,

I understand the confusion and frustration you're having. As a user, I too get concerned when something goes dark.

We haven't shared any updates, nor taken up your offers for beta testing (thanks though, we still might!) as plans have been dynamic for the last few months. I'm going to take ...

I swear I was once taller than Tim....

My thanks to those of you that voted for us!

Hi Richie,

During the course of processing, the Alert will automatically be cleared if you create an appointment from it (Convert to Appointment button). Otherwise, you can use the Quick Close button to clear them:

You are correct, Silky7. Shop supplies max is $25 and tax on that is $2.19. But if customer and vehicle are set to exempt, why does tax show up on Estimates but not RO's or Invoices?


This is a nuance that occurs because the revisions are based on the order. When you have no current order for ...

I would assume this is coming from taxable Hazmat/Shop Supplies. Are you setup with a minimum for either of those values?

Excellent! Thanks for following up.

Well, we'll keep a close eye on this behavior with the upcoming changes to this area. Hopefully the option to allow a single global search will put this to bed.

Thanks. I see from your screen the name columns didn't appear to switch over from Last/First to Company. I haven't been able to replicate it still, but I'll check with our Development Liaison when he's back next week to see if he can figure out the trigger.

I can't seem to replicate it. I assume it's not consistent? But yeah, much appreciated Ric. Any info would be helpful.

Larry/Ron,

Any chance you could go into greater detail/replication steps/screenshots for this? Unfortunately we've had a number of little issues in this area over the past couple years (last being that column order), but I'm not seeing this one here so maybe I'm chasing the wrong one.

You could always just try to update first yourself. If you're on 9.1 still, that should probably be the first step. But otherwise with support they'll need to go through some troubleshooting for this one, so no need to reference anything in particular.

*Update: On further comparison, it looks like ...

Hey Dan,

We checked your database, and are not seeing any problem there, which is good news. This is one of your recent estimates in the WIP:
2025-10-16 10_11_14-Job View Estimate.png

Looks like this is now a support matter though - you definitely should not have to write in these values. Give ...

Hi Dan,

This should be a simple matter of ensuring they are included.

Under setup look for this option and make sure it's checked.

Ah, apologies. I should have looked up your location first. The state specific requirements in Wisconsin preclude the user-defined disclaimer from being printed.

Hello,

It's a good idea to confirm you have the corresponding disclaimer selected, as that first step is often overlooked. Ensure you've moved the radio bullet to the corresponding record type before making your edits.

It is not a settings issue. We deprecated the feature late last year.

The notification we sent: After extensive review of the active recall service experience we were delivering to you through Manager SE, we have made the difficult decision to discontinue this feature. The active recalls data ...