Ticket Erroring?

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Prestige1
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Ticket Erroring?

Post by Prestige1 »

So every morning when I start my first ticket to check in the first vehicle, I get the exact same error message. When I click "OK" It continues on, but none of the information that is usually auto filled in, fills in (Tech information on parts & labor, Service writer information).
After I exit that ticket and go back in, I will not have the error again at all through out the rest of the day. Until the next morning. Has anyone else had this issue? Is there something I can do to fix this?

Error code it offered, plus I added as SS of the error:

System.Data.SqlClient.SqlException (0x80131904): tr_RepairOrderTechs_Trace: 1205: Transaction (Process ID 84) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
The transaction ended in the trigger. The batch has been aborted.
at System.Data.Common.DbDataAdapter.UpdatedRowStatusErrors(RowUpdatedEventArgs rowUpdatedEvent, BatchCommandInfo[] batchCommands, Int32 commandCount)
at System.Data.Common.DbDataAdapter.UpdatedRowStatus(RowUpdatedEventArgs rowUpdatedEvent, BatchCommandInfo[] batchCommands, Int32 commandCount)
at System.Data.Common.DbDataAdapter.Update(DataRow[] dataRows, DataTableMapping tableMapping)
at System.Data.Common.DbDataAdapter.UpdateFromDataTable(DataTable dataTable, DataTableMapping tableMapping)
at System.Data.Common.DbDataAdapter.Update(DataSet dataSet, String srcTable)
at Mitchell1.Manager.DataAccess.RepairOrder.UpdateRoTechs(RepairOrderDataSet ds)
at Mitchell1.Manager.DataAccess.RepairOrder.UpdateRoTechs(RepairOrderDataSet ds, IDbTransaction t)
at Mitchell1.Manager.DataAccess.RepairOrderTransactions.UpdateRepairOrder(RepairOrderDataSet repairOrder, IDbTransaction transaction)
at Mitchell1.Manager.BusinessLayer.RepairOrders.UpdateRepairOrder(RepairOrderDataSet repairOrderDataSet)
at Mitchell1.Manager.UserInterface.Helpers.RepairOrderHelper.Save()
at Mitchell1.Manager.ManagedUIDialogs.Order.CRevisdlg.StartNewOrder()
at Mitchell1.Manager.ManagedUIDialogs.Order.CRevisdlg.PostRevTxfr(IList`1 subEstSelected, Boolean orderVarianceChecked)
at Mitchell1.Manager.ManagedUIDialogs.Order.RevisionTransferForm.buttonTransfer_Click(Object sender, EventArgs e)
ClientConnectionId:53cd589f-0306-4195-90df-00762ed8fc9b
Error Number:50000,State:1,Class:16
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Christina
Office Assistant | Prestige Automotive LLC
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ricmorin
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Re: Ticket Erroring?

Post by ricmorin »

Support is going to be your best option here.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com

I find my life is a lot easier when I use Special Orders
Prestige1
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Posts: 50
Joined: Thu Apr 29, 2021 10:36 am

Re: Ticket Erroring?

Post by Prestige1 »

I wondered. I'll try giving them a call when it happens again.
Christina
Office Assistant | Prestige Automotive LLC
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ricmorin
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Re: Ticket Erroring?

Post by ricmorin »

The first part of the error is telling. It mentions resources which is unique to your local computer. Check your Task Manager for memory usage when it occurs and close out of programs to gain some back.
Ric Morin - Volunteer Forum Moderator, Shop Owner, ASE Master L1
Motorcar Alternatives, LLC
603-622-6434 x203
www.motorcaralternatives.com

I find my life is a lot easier when I use Special Orders
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