File Attachment - ALTUS

[JPReilly]

I am trying to link my Altus account to Mitchell so that I can attach scan reports to invoices. I can see the scans in Altus so I know the files are being saved. I think that I somehow have an old Altus account that I don't know the login for, because I had a car that pulled up a scan from 2021 and 2022. Any help would be appreciated!

[timbre4]

Take a look at this Knowledgebase article first and see if this helps: https://kb.mitchell1.com/articles/attac ... n-account/

[JPReilly]

Thank you. I apparently had 2 accounts. A personal account from the old tip system (wish you guys would bring back the tips embedded in the repair section) and a shop account so all the tools had access to AutoAuth and Security link. Linked both and now I can see all the files.
The files from 2021-2022 all show up as PDF and the newer files all show up as XML. I cant open the XML files and the link that prints on the invoice is not valid. Is this a setting that I need to change?